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Reviews (979)
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74 - 79 of 979 reviews
Reviewed 16 August 2017

I paid $250 a night. The gym is very nice, large, bright and with OK equipment. But the rooms have not been renovated for a while and I could hear my neighbors. The lobby is nice, not fantastic. And the location is OK. Overall it's not bad, but not great.

  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Marylou C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike S, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 18 August 2017

Marylou C,

Thank you for taking the time to provide feedback on your recent stay. I'm sorry your stay wasn't great. We have shared your feedback with the appropriate people and hope you will allow us another chance in the future.

Best Regards,

Mike Skaggs
mike.skaggs@Sheraton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

Friendly service, and the rooms were clean. The beds were surprisingly comfortable but the hotel is old and somewhat dingy. It is in serious need of a complete renovation. I would not book care again unless the hotel was renovated. I stayed at the Westin which was much better.

Stayed: August 2017, travelled on business
Thank Mellissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike S, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 15 August 2017

Mellissa B,

Thank you for your feedback regarding your stay with us. We were delighted to hear you enjoyed your stay and have shared your comments about a renovation with the appropriate people.

Mike Skaggs
mike.skaggs@shearton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017 via mobile

We transferred here from another hotel and we're glad we did. A great comfy Sheraton with all the values of a good well run hotel . A refreshing change in this modern age. Nothing too much trouble and good rooms with nice furnishings and good facilities

Stayed: August 2017, travelled with family
Thank daddytommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017

I stayed here twice for a business conference. The rooms were clean, the hotel is easy to access from both the parking lot and the parking garage, and it's easy to get around to other things located in the area. Front desk staff was nice - helping me sign up for the rewards so that I could have free wi-fi as a perk.

  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank TravelChic4469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

We stayed here for our 22nd Wedding Anniversary. The front desk lady was very nice. She asked me why we were staying and I told her it was for our anniversary, so she upgraded us to Club Level. This got us free drinks and snacks at night and breakfast in the morning. The room was very nice with a great bed. The hotel is connected to the mall, so you can walk over to go shopping, have dinner, and even see a movie. It is a business hotel, but it is a great place for a romantic evening on the weekend.

Stayed: August 2017, travelled as a couple
Thank chucklbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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