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2 - 7 of 48 reviews
Reviewed 7 August 2016 via mobile

Rooms are filthy. Shower hardly worked with only cool/warm water. Shower ceiling not cleaned for years. Junk dripping down side of bed uncleaned. Sink drain was stuck down, so no draining. Prostitute's & homeless wandering parking lot at all hours. Hotel insisted on keeping side doors propped open all night. Lots of people walking in and out that were not guests. We were yelled at for closing it, my family felt UNSAFE Our reservations and my step sons reservations were both messed up. From reading others comments, this is very standard evidently. Clerk was VERY slow, and nobody spoke English to communicate with. No room services for 4 nights. No changes of sheets, clean towels, no garbage picked up. My husband was informed for clean towels he had to bring up to front desk for new ones. The ones we were given looked like they were used to wipe a truck tire down with. I am now very concerned that we may be bringing bugs home with us. This hotel IS unsafe,.it reminded me a hostel from a third world country. I am fairly certain this has to be the most run down hotel in Indianapolis. DO NOT STAY HERE! I Have already lodged a complaint with the BBB, and hope to hear back from them, this place needs to be shut down.

Stayed: August 2016, travelled with family
1  Thank Tippycatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2016 via mobile

It's in a bad neighborhood! No air conditioning and bullet proof glass on front desk. After 10 minutes of boyfriend's license, and after he had to ask for it back, they said no refund : it had to be over 24 hrs! We booked on Priceline and they said we had to go through their sister company booking.com. We could never get a live person! Avoid this hotel at all cost!

Stayed: July 2016, travelled as a couple
Thank Ilovetoteach1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2016 via mobile

Hotel is so rundown no one at front desk speaks no english no offense they just stare at you door on room doesn't close unless you slam it outlet in bathroom is "hanging" out room not really clean no pool no breakfast not even no coffee hotel very "old" and dirty no ice machines what is weird I walked around hotel alot of doors were "locked " i mean padlocked including bathrooms creepy the also the bathtub was leaning not a good place to stay not clean old & the front desk is not friendly website pictures are not what that place looks like very disappointed so i think travel websites need to know about this disaster so people are prepared

Stayed: May 2016, travelled with family
1  Thank Marlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2016

WOW....where to start. We booked to attend a conference in downtown. Pictures looked nice so why not try it? Total scam. This place is a dump! It is dingy and seems unchanged since 1980s crack cocaine days. Run down looking and glassed in front desk. In its day was probably great place to be, but today.....Hell No!!! Pay by the hour is available. No food in the area, if you feel safe even venturing out. I am a Detroit boy so no big shocker, but those who are suburbanized.....stay away! Missing switch and outlet covers. Sandpaper towels. Sheets not tucked in when the bed was made. Door security device remounted after it seemed as if the door were kicked in before. Slept one night as we got in late then went elsewhere. Stay Away!!!!

Room Tip: Book elsewhere!
  • Stayed: April 2016, travelled on business
    • Value
    • Location
    • Service
Thank FREPLUG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2015

Last Saturday, we arrived on time and had paid through Hotels.com. Their is a wall-high GLASS that separates the customer from the check in clerks (first clue). The clerk was extremely slow and after 15 mins, still could not find our paid reservation on her computer. Meanwhile,a man walked in without a reservation, got a room and key and was done. The clerk showed us to our room, which was not ready...and she tripped and stumbled down a short hall, so something was up with her. She offered us a jacuzzi room "at a higher rate" which we refused. Oh, I refused to sign a paper that was given to me that stated that guests that had a paid reservation could not refuse their room or get money back...who does this?! After she tried to find us another room, my husband and I decided this hotel was not what was advertised and said we would not be staying and wanted our money returned. Clerk said we'd have to call Expedia. I said we booked through Hotels.com...which again, she had no idea what was booked. Other issues: The hotel is in a rundown area, the building is falling down, the parking lot looked unsafe, the inside does not look like the picture, is dark, run down,moldy smelling and the lobby was hot without a/c, which is unusual but mainly a huge deal as you await them to 'find' your reservation. The pool sign said 'closed' so again, false advertising. The clerk could not speak clear English nor could you hear through the glass anyway.
The good news is that Hotels.com refunded my money immediately, and will look into the complaints. Please, do not stay here and certainly do not take your family here.

Room Tip: Go with a hotel CHAIN and spend the extra money.
  • Stayed: August 2015, travelled as a couple
    • Value
    • Location
    • Service
4  Thank Loretta F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodewayinnindianapol, Webmaster at Shadeland Inn, responded to this reviewResponded 1 September 2015

Dear Guest,

Thanks for your comments. I apologize to you for this obvious lapse in service. This issue has been corrected. We take real pride in serving guests well and in offering a great experience, and I regret that we let you down. I hope you will try us again, and remember to book directly with the hotel for the very best rate.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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