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“Best Luxury Hotel in Indianapolis”

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Conrad Indianapolis
Ranked #3 of 180 Hotels in Indianapolis
Certificate of Excellence
Bloomington, IN
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Best Luxury Hotel in Indianapolis”
Reviewed 3 April 2012

The Conrad Hotel (a Hilton Brand) sits on Prime, Grade A real estate directly across the street from Circle Center Mall and is completely surrounded by the bustling restaurants and retail of downtown Indianapolis.

The service is impeccable. The staff are outstanding. Sometimes when you stay at a high-end hotel, you get staff who confuse snobbish and unfriendly behavior with providing first-class service. At the Conrad, you get first-class service without the attitude.

From the moment you step off the elevator onto your floor, you know you are lodging in luxury. This hotels theme is elegance, and they paid attention to the little details. The soft lighting. The glossy, wooden doors. When you open the door to your room, you are immediately taken in by the timeless, classic styling of the furnishings. Granite top on the dresser. Beautiful linens. Sumptuous fabrics. The bathroom has an lcd tv a stand alone shower and a deep, tub. It's like a small home away from home.

If I were finding a place for a celebrity or important client, *this* is where I would put them. Hands down. I've stayed here twice. Once for a birthday gift to my husband not long after they opened. They prepared a beautiful plate of special desserts for him (that I'd pre-ordered). This time we just had a weekend getaway. Just a lovely place to be.

You will feel SPOILED after a short stay here.

Room Tip: Honestly, I'm not sure you can go wrong with any room here.
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank dennisfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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Terre Haute
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 April 2012

From the moment I pulled up, the service at the Conrad was excellent. I was greeted warmly and professionally. The front desk staff was great and fast. My room was beautiful. I was pleasantly surprised that shortly after my arrival, the staff knocked on my door and brought me and ice bucket with ice plus 4 bottled waters. The bed was comfortable and I loved the layout of the room. The sitting area was perfect for sitting and chatting. The bathroom was well appointed with a separate shower and tub (plus a tv for viewing while in the tub). We enjoyed our breakfast at the Hotel's Capital Grille. The food was excellent and the service superb. Thanks for a great visit!

Room Tip: Ask for a room facing the street instead of the alley. A higher floor will also allow you a better...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JonsTravelGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 April 2012

The staff at the Conrad make this Indy's best hotel by far. Jeff the manager at the front desk made our stay the best experience we have ever had at any hotel. Jeff addressed a very minor issue to our complete satisfaction, and personally followed up to ensure our stay exceeded our expectations. The property is great and the rooms are extremely nice, the staff is what makes this an outstanding hotel.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 March 2012

This hotel is equally good for a business meeting, girls getaway trip or romantic weekend with your loved one. Rain or shine, no worries, everything is under one roof. Stay where all the celebrities stayed during the recent Super Bowl. You won't regret it.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2012

In town for a wedding and brought a guest to show off my fabulous city and stay at what I thought was the finest hotel in Indianapolis. From my previous experience at the Conrad two years ago, I just knew it was the perfect choice to make a first impression on my friend. After my stay this past weekend, I am not so sure the Conrad is living up to my expectations of a 4/5 star hotel.

Long story short, my stay was a Friday/Saturday night stay and for the time my guest and I stayed in the hotel room, things were fine short of the minor thumping we heard from the housekeeping crew at various hours.

My complaints were few, but critical considering the property being one of the elite in the city.

#1. Valet service was HORRIBLE. This is not an exaggeration but truth. I was shocked to learn that the Friday night we checked in valet was not accepting call downs for vehicles. We had been told by front desk to call down if we needed to have the car brought up. When I dialed down, the service desk told me they were not accepting calls and we had to come downstairs to have our car pulled. I was a little embarrassed. I had boasted about the Conrad all the way to Indianapolis and I was quite surprised to start the night out with an inconvenience that should not have happened in a hotel of this caliber. Nonetheless, we went downstairs to have the car pulled and it took about 20 minutes. This is quite a high turnaround in my opinion, but considering it was 5pm on a Friday, I let it go and chalked it up to rush hour. Unfortunately, this ended up being the norm for the rest of the weekend. Of the 3 additional times I had my vehicle pulled only the last time was it under 25 minutes, and the last time was check-out. There was an obvious lack of staff and coordination out front. The fact that I'm paying an additional $33 per night for parking made this issue #1 on my list. If you are going to charge for a service, set the expectation with the customer and if you cannot live up to it because of limited staffing or other reasons, compensate your guests. I did make a complaint to the front desk and was told they were totally booked and were just really busy. Though there were a few events going on downtown, I don't believe that is an excuse when you are charging a premium price for a product and service. Not to mention Indianapolis is a Super Bowl city.

#2 Telephone. This is a small issue, but I had to note it because once again this is a high-caliber hotel. There were 3 phones in the room. One on the desk, one in the bathroom and one next to the bed. The cordless next to the bed did not function. We had to order room service from the phone by the desk, which isn't a big deal, but again one of those little things that a 4/5 star hotel wouldn't miss. The room attendant that brought the food up laughed and just ignored it like it would go away on its own. I would expect a paid employee for the hotel to at least notify someone to have the phone replaced right away. The guests should not have to deal with such matters. Trivial, but important to me when I am paying top $$$ to stay at the finest in the city. Room 1517 just in case any of the hotel staff happens to read this.

#3 Customer service. My last stay here I felt extremely welcome and special. This time, not so much. It was as if the A team packed up and left after the Super Bowl. On this stay the hotel was staffed by a team that was not as engaged as I would expect which led to just an average experience for me and my guest. I am very disappointed that my guest did not experience the hotel the way that I did for the first time.

I've always said its the little things that help me make decisions in life. These three small things have added up to a possible stay at the JW next time I am in Indy.

Room Tip: Try to ask for a room away from the Illinois St. side. It can get extremely noisy...even from 15 fl...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conrad Indianapolis

Property: Conrad Indianapolis
Address: 50 W Washington St, Indianapolis, IN 46204-3402
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Indianapolis
#1 Luxury Hotel in Indianapolis
#2 Family Hotel in Indianapolis
#3 Business Hotel in Indianapolis
Price range (per night): ₹ 14,610 - ₹ 35,555
Hotel Class:4.5 star — Conrad Indianapolis 4.5*
Number of rooms: 243
Official Description (provided by the hotel):
Welcome to the Conrad Indianapolis Luxury Hotel.The Conrad Indianapolis hotel in downtown Indianapolis is a destination that connects you with an innovative guest experience unmatched by other Indianapolis hotels. Located at the most prominent intersection in Indianapolis, a skybridge provides an uninterrupted path from our Indianapolis luxury hotel's ballroom and meeting rooms to the Artsgarden, Circle Centre Mall and the Indiana Convention Center. Our 23-story tower boasts 241 guest rooms, 15,000 square feet of state-of-the-art meeting space, a rejuvenating wellness center with a state-of-the-art fitness centre and pool, and two entrancing restaurants. Fine dining options at our luxury hotel in Indianapolis include The Capital Grille, with outstanding culinary delights served in an intimate dining experience, and Tastings, a wine bar experience that uses progressive wine technology for guests to enjoy wines by the taste, glass or bottle. ... more   less 
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Also Known As:
Conrad Indianapolis Hotel Indianapolis
Indianapolis Conrad

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