Our daughter attends a university in the area and we have been staying at the Hampton recently because of the convenience, as well as the affordability and the Hilton name. As HGVC owners and HH members, we have come to expect exceptional service and cleanliness at the hotels we choose to stay. This Hampton is very quiet, even with it being so close to the highway, and extremely well maintained.
When I was in town two weeks ago visiting my daughter, I left a very expensive piece of medical equipment in the room. I didn't realize it until I was home, a full day after I checked out. It is very small and clear, so I assumed it was lost. I called and spoke to Marnie (I apologize for spelling) and she lived up to every standard we expect from the Hilton brand. She explained how she would look for the piece and within a couple of hours (if that long) she called me to say they found it! I cannot tell you how amazed and thrilled I was that it was found!
She said it was going to be shipped out, at no expense to me, the next day. I was thrilled when I received it within 2 days of losing it.
Once again, the hotel has fulfilled every expectation we come to associate with Hilton and their staff!
Thank you again to Marnie and the housekeeping staff for recognizing it was important and getting it back to me so quickly and efficiently!
We will definitely be staying with you again in the future! Very sincerely, Colette Cocokios
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- Also Known As:
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