I arrived at the hotel late after an incredibly long day and needed to be back on the road early the following morning. I fell asleep quickly and awoke just after midnight, a mere 40 minutes later, to what sounded like a raging storm in my room. I looked out my window and found that conditions were clear, no signs of weather were in sight. I called the front desk and asked if it was thundering and the rep confirmed that it was not storming. I told him that there must be someone above me making an incredible amount of noise. He responded that he had recently checked someone into the room above me and would call them to ask them to quiet down. THREE HOURS of nonstop noise followed.
I realize that the staff cannot prevent someone from making noise. I also realize that not everyone is on the same schedule as me. I plainly heard the folks above me running back and forth, yet I never heard a call (or better, a visit from the rep) to address the situation. I was so angry and sleepy the following morning that I simply tossed my key on the front desk as I walked on by to the car. I expected to get a survey, as I often do, but have not seen one.More
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