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Reviewed 13 November 2019 via mobile

Well the rate was great being situated across the road from the casino. The room needed help with gaps in the exterior door and cosmetics...the bed was fair but the pillows were like sleeping on a sand bag...overall still worth the stay...

Date of stay: October 2019
Trip type: Travelled as a couple
Thank 280kelleya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 June 2019

First off, looks like Bates Motel.. Kinda same on inside. Wasn't as bad as some we have stayed in but not worth the price. FIRST of all Rooms smell musty and felt damp unless air was way down on 60 then freezing. No water pressure. The kicker was, my reservations stated check out was 12:00 . AT 9 A.M. this hateful house cleaner (male) started banging on door. I informed him we hadn't check out yet. He walked away mumbling something. Then I could hear him banging on every room down the hall. Slowly dozed back off to rest, didn't get in till after 3 A.M. from Belterra. At 11:00 He started BANGING like someone was dead in the room. Yelling it's 11 o'clock time to check out. Again I went to the door. Told him my reservation stated 12 and we would be out by 12. He started very rudely telling me read the back of your door. It's 11 and time to get out. I went down to desk and spoke to a very kind lady, but apparently this gentleman felt the need to keep mouthing because my husband came out of the room very upset. The house keeper couldn't just be quiet. Very argumentative. Never the less long story short we got our stuff and got out. But really not sure we will ever go back. Was very coinvent since we were with friends that stayed at the Belterra. But not worth the treatment we received. I sure hope the lady did hold up to her word and told the owner and they get ahold of us to make things better instead of us just leaving with the promise he would be taken care of

Room tip: Not sure there is a good room, we could hear everything going on in the hallway
Date of stay: June 2019
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank bernice1964
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 June 2019

For a off chain place we had a great time the staff was very friendly and helpful the rooms were very clean and even all of the other folks we chatted with during our stay they were great too! This a very great place to stay and if we take off again we will stay again.

Date of stay: June 2019
Thank jimhiser
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 December 2018 via mobile

I wish I had looked at expedia or Booking Buddy before calling the motel directly. Charge 99.00 for a Friday and 119.00 plus tax for Saturday. Wow. Asked for senior discount orany nothing to offer. Room was hot, air didn't seem to work very well, odd banging noise almost every hour. Stairs had mud from previous day. Not dusted for a long time! Good enough for one night in a storm. Breakfast is cereals and toast. Staff was nice. Looks like they are trying to updaye but..... towels also small and rough. Definitely a 40 to 50 dollar room not over 100.00.

Date of stay: December 2018
Trip type: Travelled with friends
Thank Billijean T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 August 2018 via mobile

Booked hotel for a price months in advaned, got my reservation confirmation for a price than when we got there it was 100.00 more than what i booked room for. I am assuming they found out it was race weekend at Kentucky speedway. I looked for available rooms somewhere else and there where not any. Room wasnt clean no hot water for shower, everyone at front desk was rude

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Michael B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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