Had booked this property passing through as it was fairly close to I-69 and to a meeting point. Had family in tow. Arrived and checked in OK. Got to room and learned the sleeper sofa is a single. Not a double to even a twin....let alone a queen as the listing has explicitly stated as accommodating 4 people. HUH....??? Never seen this before in 35 years of travel.
While they were able to move us to a lower priced double queen, they did not (or would not) reduce the nightly rate to match the AAA rate on Choice's web page for that room. When pressed for the credit, I was shown by the general manager the room was really $105.night. Suffice to say, and being polite, I'm less than impressed with the "customer first" mindset at this property.
Overall the property was recently completely renovated and appears nice....for now. It's clear to us the property was not complete when a large group arrived just after we did. Whether the renovation resulted in less room for the sleeper in the suite or not, the architect and owner regardless didn't do their homework or due diligence. And now the property markets a room which clearly can not accommodate the advertised number of guests.
Sleep was comfortable on what should be new beds with clean new linen...for now. Breakfast was typical, but added scrambled eggs, sausage, biscuits and gravy and potatoes. So that's a nice adder compared to many other chains in this class.
A minor annoyance is the rooms were not serviced daily during the stay. We needed to seek out replacement towels/floor matts, TP rolls, shampoo and other staples. And no, the beds were also not made daily....even with the same linens. I'm low maintenance, so that doesn't bother me that much. Others will find it appalling. Hence the mention.
Let me also add, I follow the AAA diamond rating scheme. This is at most 2 diamonds....even if **we** avoided room problems other than not being able to stay in the desired room. Others did suffer however and I'll let them offer their own thoughts in their won words.
Overall at one time, I had experienced the Clarion brand name representing higher quality. This property isn't in that brand mold. And I really need to reconsider my lodging choice where Clarion and the other Choice hotels are involved if this is their stated lodging direction.
- Official Description (provided by the hotel):
- All guest rooms are equipped with full size refrigerator, microwave, two burner stove top, dishwasher, garbage disposal and utensils for two. ... more less
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- Also Known As:
- Lees Inn And Suites Evansville Hotel Evansville
- Lees Hotel Evansville