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“Great Stay”

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Staybridge Suites Elkhart North
Ranked #9 of 22 Hotels in Elkhart
Reviewed 31 March 2012

Good Stay in this hotel off the interstate. Was trying to push to Cleveland and had to shutt er down. Not much in Elkhart the town. The hotel was new and still had a new built home smell. The hotel has an Applebees across the street and some kind of texas steak house across the Interstate overpass. Free wireless, commercial treadmills and dumbells. The first time ever that I have seen a B Ball court in a hotel too. Friendly atmosphere good stay.

  • Stayed: March 2012, travelled on business
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Thank Stimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (145)
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126 - 130 of 145 reviews

Reviewed 26 February 2012

We had 4 rooms there for a work training event. Stayed 3 nights in February. The weather was great and we asked about the outdoor grills. We were told by the desk clerk that they were gas, working, and they had grill tools available for us to use. On our way back from the office, we stopped and picked up $85 worth of food to grill. Went to the front desk to ask the clerk about grill tools and she said the grills weren't on and wouldn't be until spring. The other clerk had misinformed us. We were understandably upset.

We talked to the manager, who was completely unhelpful. He did not offer us any sort of compensation for the $85 of groceries we had bought, or offer to have the grills turned on. After asking for priority club points, he said he could give me 500 points, but would not give them to my coworkers. That's not very much. We were very disappointed with his poor attitude. We have requested our company to use a different hotel in the future.

Their breakfast in the morning is mediocre at best. There's a Hilton Garden Inn across the street that has a much better breakfast and better, more well-informed staff.

The facility was decent, though, and if it wasn't for the poor service, would have been happy to return.

  • Stayed: February 2012, travelled on business
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Thank podgies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Elkhart North, responded to this reviewResponded 16 March 2012

podgies,

Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Ben J
IHG Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2012

We recently went to Elkhart to visit an elderly relative living in an assisted living facility there. We had tentatively planned to stay at another pet-friendly property but were far more impressed with the exterior appearance of this property. This was our first stay ever at a
Staybridge but will certainly not be our last.
The staff during our stay was very friendly and the hotel was immaculate in all the public areas. It is architecturally very interesting, especially the open Breakfast area.
Our studio suite was across from the two elevators but we did not hear anything. Most of the
other guests had left the next morning by the time we got going but again we had heard nothing outside our room.
The studio suite was spacious and in excellent condition. Even though it was a cold night, the room was very comfortable ...(it always amazes us how many hotels even in this day and age do not seem to get the heating right). Decor was fresh and tasteful.
We did not eat breakfast at the hotel so cannot offer any insights there. The snack sales area is a handy asset we took advantage of the night before...thankful we did not have to go out in the cold winter night.
We definitely plan on returning the next time we are in Elkhart.
As an addendum, check out the Vintage Trailer and R.V. Museum. Very impressive.
.

  • Stayed: February 2012, travelled with family
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Thank RoadTripFans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

I recently obtained two rooms and stayed two nights (October 22-24) at the Staybridge Suites in Elkhart Indiana. My parents had a one bedroom suite, and my wife and I had a studio suite. The hotel appears new, and the rooms were very modern and clean. Each room had a kitchenette, inlcuding a refrigerator, an oven, and a microwave.

We stayed at this hotel to be near South Bend Indiana for the USC Notre Dame game (we are USC fans). Due to a medical emergency, we had to stay in the area longer than anticipated. We did check out of this hotel after the two nights so we could stay near the hospital which was close to South Bend. Two days later, my father had realized that he had left his cell phone charger and program from the football game at Staybridge Suites. We called the hotel not expecting they would have these items, but to our surprise, they did have these items and told us we could come and pick them up, which we did later that afternoon.

This was a nice hotel with excellent customer service. I do plan to return when USC comes back to play Notre Dame in 2013.

Room Tip: There is a breakfast buffett every morning which is included in the price of the room. If you need t...
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  • Stayed: October 2011, travelled with family
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Thank danalxndr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2011

Only one night at this suite hotel traveling but would stay longer for sure. Had a one bedroom suite with 2 queens..clean, roomy, nice area, nice staff, comfy, roomy and plenty of drawers and cabinet in the vanity area for longer stays. I know a regular hotel room would probably cost less but this is the place to stay if you want some breathing space. If you can afford a few dollars more..this is the place to stay.

  • Stayed: October 2011, travelled as a couple
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Thank KJW2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Elkhart North

Address: 3252 Cassopolis St, Elkhart, IN 46514-6713
Phone Number:
Region: United States > Indiana > Elkhart
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 22 Hotels in Elkhart
Price Range: ₹ 7,195 - ₹ 14,521 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Elkhart North 3*
Number of rooms: 95
Official Description (provided by the hotel):
We know what you need. Extended-stay travelers play by different rules and need a hotel that understands your unique needs. Staybridge Suites of Elkhart, Indiana is designed from the ground up with many features just for you. Just minutes from South Bend/Mishawaka, University of Notre Dame and St. Mary's College. Staybridge Suites provides you the amenities that make you feel at home. Enjoy fully equiped suites, room to spread out, space to work and space to relax. Plus, there's great shopping, dining and exciting entertainment at University Park Mall, Main Street Mishawaka, just a short drive away. The Staybridge Suites is the ideal destination. Imagine having all the space and tools you need for business, free high speed Internet, a specialized work area in your room, and plenty of electrical outlets. The business center is there for copies, faxing and support. And, if you're here for pleasure, you are just minutes away from outstanding shopping, dining, entertainment and all the adventures that Elkhart the city with a heart has in store. No matter what brings you to the Elkhart, your room is your personal retreat. The key is comfort with luxurious bedding, modern décor, and all the cable, sports and movie channels you need. The Staybridge Suites is a favorite for business and leisure visitors to Elkhart and we want to become your favorite too. ... more   less 
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