I have always liked Steak 'n' Shake and in general like their food. However the past few years I have been very unhappy, everything from poor service, wrong orders, cold food ect. I don't think the employees even care. They advertise a cheesey cheddar burger with loads of melted cheese. It used to have lots and that is what it shows in the picture. Now there is only a tiny bit. When I asked about it, I was told it is pre=measured. But is less than 1/4 of what it used to have. One day we waited forever for our shakes. When they finally came, they obviously had been sitting for quite some time. The whipped cream had melted all over the outside of the glass. When we pointed this out to the server, she said they had a new guy making shakes. Just because he was new, doesn't mean it had to sit there when it was made. She didn't even wipe the whipped cream off the outside of the glass. We had to use paper towels from the bathroom to clean off the glass.
Every Steak 'n' Shake I have been too for at least five years has had problems.