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“1 Step up from a Roach hotel”

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Super 8 Troy IL/St. Louis Area
Ranked #2 of 5 Hotels in Troy
Reviewed 8 August 2016

We booked the room online and the pictures are very deceiving. We stayed in a smoking room and the smell was horrible. I get the cigarette smoke does not smell nice, but they could at least keep air fresheners in the rooms.

After arriving at the hotel as we where checking in the lady ran my card and charged me $10 more than she was suppose to and said there was nothing she could do about it since she has already ran the card and that a Manager would call me. It is now almost 36 hours later, I have call twice and left messages and still have heard anything back.

Also, our room was full of dust. Like they haven't dusted it in a long time. There was a couch and a chair in the room, that I would not let my dog sit on. They both where full of stains. The bedding had stains and cigarette burns all over it. If we were not so tired when we arrived, I would have asked for a full refund and found somewhere else to go for the night.

I did not sleep well, as the bed as stiff as a board and the pillows sucked. We could not wait to leave!!!

Room Tip: Go to a different hotel
  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (371)
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97 - 101 of 371 reviews

Reviewed 4 August 2016

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank gregorys773
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HotelGRManager, Guest Relations Manager at Super 8 Troy IL/St. Louis Area, responded to this reviewResponded 7 August 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 August 2016

Close to interstate but not to the point of being noisy. I stop here on the average once a year, usually get non-smoking room.

"Security" floodlights that shine from parking lot into windows dont make it easy to see parking lot but they have thick curtains.

Website lists a bar as an amenity but there is none. Would be very handy if you dont want to drink and drive. There was a really nice tavern across the street that served food late but it appears to be out of business.

Room Tip: 2-story, if there are running kids upstairs you are going to hear them.
  • Stayed: September 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank mustang_1880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelGRManager, Guest Relations Manager at Super 8 Troy IL/St. Louis Area, responded to this reviewResponded 7 August 2016

Thank you for the positive review of our hotel. We are glad to learn that you enjoyed your stay with us and we hope to see you again soon.

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Reviewed 3 August 2016

It was a great stay. I was surprised, it seems Super 8 is improving the quality of their motels

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelGRManager, Guest Relations Manager at Super 8 Troy IL/St. Louis Area, responded to this reviewResponded 7 August 2016

Thank you for the positive review of our hotel. We are glad to learn that you enjoyed your stay with us and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2016

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Tim H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HotelGRManager, Guest Relations Manager at Super 8 Troy IL/St. Louis Area, responded to this reviewResponded 7 August 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Troy IL/St. Louis Area

Address: 910 Edwardsville Rd, Hwy 162, Troy, IL 62294-1300
Phone Number:
Region: United States > Illinois > Troy
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Troy
Price Range: ₹ 4,483 - ₹ 5,977 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Troy IL/St. Louis Area 2*
Number of rooms: 61
Official Description (provided by the hotel):
Welcome to the Super 8 of Troy, IL. Our Super 8 offers 61 clean and comfortable rooms. We are conveniently located on I-55/70, 18 miles Northeast of Downtown St. Louis. Home of the St. Louis Cardinals, Rams, Gateway Arch, St Louis Zoo free admission, Budweiser Brewery and the famous Clydesdale. We offer our customers Free Wireless High Speed Internet Access in all rooms and public areas, Superstart Plus Breakfast. Pets allowed with a Fee of 10 Dollars per Night. Interior Corridor/Elevator, Heated Indoor Pool and Whirlpool, Free Business Center. All rooms have Microwave and Refrigerators, Iron/Board, Hair dryers & In room coffee makers. Located next to Cracker Barrel & Taco Bell. ... more   less 
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Also Known As:
Super 8 Troy
Super Eight Troy
Troy Super Eight
Troy Super 8

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