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All reviews full kitchen living room separate bedrooms main building the entire property basketball court woodfield mall wood field mall long term stay downtown chicago home away from home free breakfast coffee maker rooms are spacious nice breakfast would highly recommend this hotel staff was very friendly and helpful
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4 - 9 of 401 reviews
Reviewed 9 October 2018

The refrigerator in the room had an ice maker but no ice. I turned in on but after two hours there were four ice cubes. I called the lobby and the guy said he had ice but I would have to come and get it. I did but he didn't have anything to carry it in. So he gave me a plastic sandwich bag. Why didn't he offer to deliver the ice since their machine was broken? Would expect much better service for these prices.

Stayed: September 2018, travelled on business
Review collected in partnership with this hotel
Thank rgordineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen f, General Manager at Sonesta ES Suites Schaumburg, responded to this reviewResponded 9 October 2018

Thank you for your comments. I'm very sorry that we did not take care of you in the manner that we should have. Yes, we should have brought the ice to your room as your machine was not producing ice fast enough. Thank you for alerting me as we pride ourselves on customer service and this time we failed. Letting me know is the best way for the hotel to improve on it's service. Thank you for being our guest.

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Reviewed 19 September 2018

every thing was good and perfect, safe place, Free parking, good breakfast I recommend to have playing ground or room for the kids (no facilities for kids).Hotels staff are great and friendly they took good care of my comments and requests

Room Tip: one bed room
Stayed: March 2018, travelled on business
Review collected in partnership with this hotel
Thank msmwh8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen f, General Manager at Sonesta ES Suites Schaumburg, responded to this reviewResponded 19 September 2018

Thank you for your comments and your 5 STAR review.... Please come back and visit the next time you are in the Schaumburg area.

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Reviewed 17 September 2018

night stay. We had a ball in the pool and loved the room with the 2 t.v.’s. My daughter and I also stayed at this location and were very comfortable! I usually stay at the Sonesta, Center City, Philadelphia as my other daughter lives there. It is always an excellent experience! I highly recommend Sonesta Hotels.

Stayed: August 2018, travelled with family
Review collected in partnership with this hotel
Thank harknas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen f, General Manager at Sonesta ES Suites Schaumburg, responded to this reviewResponded 18 September 2018

Thank you for your 5 STAR review. I'm glad that you enjoyed your stay with us and thank you for being our guest. Come back and visit soon!!!

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Reviewed 12 September 2018

I was very happy sating in this hotel with my family, and we spend our time in Chicago and shopping around Chicago area specially the Outlet , also we spend some time in Wisconsin Dells and also House in the rock , and it was very nice we spend our evening time the hotel drinking Coffee

Room Tip: the room clean and very nice decoration and conferrable beds
Stayed: September 2018, travelled with family
Review collected in partnership with this hotel
Thank dashti59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen f, General Manager at Sonesta ES Suites Schaumburg, responded to this reviewResponded 17 September 2018

Thank you for being our guest and staying with us. I'm glad that you had an enjoyable stay and had fun in Chicago.

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Reviewed 11 September 2018

The 2 bedroom suite is beautiful. It’s so spacious and had everything we needed. I also loved the location. It’s so close to everything. The staff was amazing. I wish I could remember the name of the woman who checked us in. She was so nice and helpful! I will definitely be staying here again next time we’re in Chicago.

Stayed: August 2018, travelled with friends
Review collected in partnership with this hotel
Thank Resort737319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen f, General Manager at Sonesta ES Suites Schaumburg, responded to this reviewResponded 17 September 2018

Soooooooooooo very happy you enjoyed your stay with us. Glad you found us! Thank you for being our guest.

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