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“Great Weekend Getaway” 3 of 5 bubbles
Review of Pheasant Run Resort and Convention Center

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Pheasant Run Resort and Convention Center
Ranked #7 of 11 Hotels in Saint Charles
Geneva, Illinois
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great Weekend Getaway”
3 of 5 bubbles Reviewed 25 April 2012

This place is fun for a little weekend getaway. They have zanies comedy club, golf, and a great brunch on Sundays. The rooms are good, you can tell this is an older resort so don't expect a nice new shinny room. Also during Christmas they have a real cool horse and buggy ride you can take.
My advice when you stay here is ...... dont expect to much.

  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Seth241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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777 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (268)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chicago, Illinois
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 April 2012

Good for the money you pay, old nothing available around but it's okay for two days
I dont recommend jambalaya .

Room Tip: Ask for the golf view
See more room tips
  • Stayed April 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MedusaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 9 April 2012

Well, we just got home from our Easter weekend...AND due to the lack of sleep in room 3215...we are all exhausted!? Has ANYONE else experienced anything like this at the hotel? My 1.5 year old had a "playmate" all night....it was so intense..and my husband and myself were scared to the bone! ... I jumped on the internet try to find anything on this about Pheasant Run..and came up with ZERO results?! ... Please "reply" if you have similar experiences at this resort....I know 1 thing..we will NEVER be staying here again..we would come back for the buffets/activities...BUT will NEVER stay here again...the night was miserable...

Room Tip: haunted resort!?
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  • Stayed March 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
30 Thank Monque P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 30 March 2012

This resort is old and smells old. Room service trays stayed in the hallway for days and added to the unpleasant odor. The water smells of sulfur and tastes bad. I had to brush my teeth with bottled water.The AC was also inadequate. The room appeared clean, but the shower was obviously old. My room smelled very musty. If you have an allergy to mold I would not stay here. I stayed in the tower and was told it was "recently renovated." The pool is nice and is 1/2 inside 1/2 outside. The golf course is ok. The food is over priced. The parking is adequate. No need for valet parking. The elevators were slow and did not stop exactly on the floor! Watch your step! No kidding! I would not stay here again. There is a new hotel right across the street. If I ever attend another conference I will stay across the street.

Room Tip: In the tower, choose a room away from the elevator. You will have a better view and it is more quie...
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  • Stayed March 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Smocky99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Charles, IL
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 28 March 2012

My family only continues to stay here because of it's proximity to our home. If you are traveling from out of the area, look elsewhere, there are plenty of other places to stay. Over the years each time we stay for a family getaway, we have high hopes that things will be better, but are consistently disappointed.

Our stay this past weekend was, as usual, with issues. The room and hotel overall needs updating and cleaning. The indoor atrium pool and hot tub has been closed for months, but there is no indication of that on the website. The only open pool is severly overcrowded and in need of cleaning. Several pieces of plastic, bandaids, leaves and the like were found in the pool.

We had terrible issues with room services. A "pizza party" order turned into a three hour fiasco. We were told we'd get a call from management which we never did. Our pizza and salad was delivered with no plates, and no salad dressing. It took 45 minutes to correct this problem.

We also spent 35 minutes locked out of our room. We called and were told the bellman would come up and let us in. After taking care of the problem ourselves we were told the bellman had accidently reported to the wrong room.

I wouldn't bother to write this review except that we made the effort to send a review to the manager and received a response essentially stating " sorry and we'll address the issues". For the number of times we have stayed and the number of problems we've had, I'd expect a little more.

We will look elsewhere in the area when looking for a quick family getaway, and as stated earlier, if coming from out of town take the time to find something else.

Room Tip: Tower room are more modern than golf rooms. Plan to keep the heater/air fan on to drown out neighbo...
See more room tips
  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank ncocacola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pheasant Run Resort and Convention Center

Property: Pheasant Run Resort and Convention Center
Address: 4051 East Main Street, Saint Charles, IL 60174
Region: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Saint Charles
Price range (per night): ₹ 8,670 - ₹ 13,845
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 293
Reservation Options:
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Also Known As:
Pheasant Run Hotel Saint Charles

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