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Reviewed 23 July 2022

Older property that is well maintained with great amenities and courteous staff. I stay here a lot and have never been disappointed. Good value for the price. I am a BW rewards member and encourage same.

Date of stay: July 2022
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Review collected in partnership with Best Western
Thank teriraque
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 July 2022

The whole motel smells like cigarettes. Should be better information regarding this issue. Should be clear in labeling that it’s an all SMOKING motel. Will do better research on our behalf next time..

Date of stay: July 2022
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Review collected in partnership with Best Western
Thank evelynarredondo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this reviewResponded 18 July 2022

Thank you for your stay and for taking time to leave us feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2022

i asked for non-smoking. they guy said they all are. it is not! the room REEKS of cigarettes i got home and my clothes still smelled like one! i had meetings to go to and had to shower in perfume to get the smell off... the towels stinks as well. they smell like they were washed in a washer with mold or dirty water or little soap... carpets are so dirty you cant see the print... i kept waking up because my nose is clogged when i slept there but was ok before i got there and when i left.. lastly, the room looks worn out. wall trim falling off the bottom, old paint that they try to conceal with poor lighting.. got knows when the sheets are replaced...

Date of stay: June 2022
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
1  Thank vincz1110
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this reviewResponded 22 June 2022

thank you for your stay and for taking time to leave us feedback.

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Reviewed 21 June 2022

Room stunk. No elevator. Staff at front desk
not friendly. Lots of mold on bathroom door. Bad water pressure (except for toilet, it sounded like it could suck you down the pipe.) Broken hairdryer. Beds were ok for comfort (but we were exhausted). Below what I usual expect from BW. Disappointed.

Date of stay: June 2022
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Review collected in partnership with Best Western
1  Thank imahairwizzard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this reviewResponded 22 June 2022

thank you for your stay and for taking time to leave us feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2022

Upon entering the room, right away the odor hit me in the face. Beds were uncomfortable and couldn't get any rest because kids were running up and down the stairs, very noisy. The bathroom shower was leaking. The bed linens were stained and wrinkled.

Date of stay: May 2022
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Review collected in partnership with Best Western
Thank bahc20152022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bestwestern St Charles, Owner at Best Western Inn of St. Charles, responded to this reviewResponded 18 July 2022

Thank you for your stay and for taking time to leave us feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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