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Reviewed 11 December 2021 via mobile

2 day business trip. The furnishings were very dated and the bed was very uncomfortable. There were cobwebs around lamps and the curtains. The wallpaper is newer, but the doors were metal and yellowed. Metal baskets in an open clothes hanging area. Very dormish. Wouldn’t stay again.

Date of stay: December 2021
Trip type: Travelled on business
Thank DBLJAM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 November 2021

Ice machine didn’t work on my floor not what I expected from a Hilton. Also charged for complimentary breakfast why? Toast and coffee $10 and my ice machine didn’t work? Hmm what’s wrong with this picture.

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank scb1924
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 August 2021

Superb kind and accommodating service from every staff that I encountered. Rooms were clean, checking was fast, checkout was even faster. Food service at breakfast was a pleasant surprise as was the quality of the food.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Da1964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 June 2021

This can really be called a Hilton "GARDEN" Inn. The property is surrounded by well-planned landscaping with many trees and shrubs and has a very pleasant and peaceful setting. Close to the center of St Charles and Geneva, both of which are worth a visit, to browse the shops and lots of good restaurants in both locations.
For us, the only down side of the hotel was the breakfast. While we realize that due to lingering pandemic protocols, there is not the usual buffet available, but the limited-choice options on the breakfast menu were rather uninspiring and restrictive and the potatoes unappetizing. Other than that, a great stay and highly recommended.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Mike F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 June 2021 via mobile

Stayed during the covid pandemic in 2021. Lots of amenities not available “because covid” but the rates haven’t been adjusted accordingly. Strange.

Room / hotel was very loud all night long. Thankfully I was tired.

AC unit was abnormally loud whenever it kicked on every 10-15 min.

Shower/tub faucet leaked and never shut off.

Hot water was unavailable after 8am on the morning of checkout. Additionally I showered at 7:15 and was unable to get anything besides lukewarm water.

Overall, the hotel is in a somewhat safe area with a mall and restaurants close by.

I would not return based on my experience here.

Date of stay: June 2021
Trip type: Travelled solo
2  Thank frequentflyer715
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Teri DeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 15 June 2021

Thank you for choosing to stay at our location and for taking the time to share your feedback. We are certainly sorry to learn that your stay did not meet nor exceed your expectations. Please be assured that we have shared your comments with our Maintenance Engineer so these issues can be addressed. We hope that you will reconsider staying with us again in the future so that we will have the opportunity to restore your confidence in our property.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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