We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
$127
View deal
Priceline
$125
View deal
Expedia.com
$127
View deal
Travelocity$127
Hotels.com$127
Algotels$132
View all 17 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Nearby Hotels
Reviews (615)
Filter reviews
615 results
Traveller rating
348
149
69
33
16
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
348
149
69
33
16
Show reviews that mention
All reviews front desk business trip st charles housekeeping il wedding geneva
Selected filters
Filter
Updating list...
8 - 13 of 615 reviews
Reviewed 28 June 2021

This can really be called a Hilton "GARDEN" Inn. The property is surrounded by well-planned landscaping with many trees and shrubs and has a very pleasant and peaceful setting. Close to the center of St Charles and Geneva, both of which are worth a visit, to browse the shops and lots of good restaurants in both locations.
For us, the only down side of the hotel was the breakfast. While we realize that due to lingering pandemic protocols, there is not the usual buffet available, but the limited-choice options on the breakfast menu were rather uninspiring and restrictive and the potatoes unappetizing. Other than that, a great stay and highly recommended.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Mike F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 June 2021 via mobile

Stayed during the covid pandemic in 2021. Lots of amenities not available “because covid” but the rates haven’t been adjusted accordingly. Strange.

Room / hotel was very loud all night long. Thankfully I was tired.

AC unit was abnormally loud whenever it kicked on every 10-15 min.

Shower/tub faucet leaked and never shut off.

Hot water was unavailable after 8am on the morning of checkout. Additionally I showered at 7:15 and was unable to get anything besides lukewarm water.

Overall, the hotel is in a somewhat safe area with a mall and restaurants close by.

I would not return based on my experience here.

Date of stay: June 2021
Trip type: Travelled solo
2  Thank frequentflyer715
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Teri DeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 15 June 2021

Thank you for choosing to stay at our location and for taking the time to share your feedback. We are certainly sorry to learn that your stay did not meet nor exceed your expectations. Please be assured that we have shared your comments with our Maintenance Engineer so these issues can be addressed. We hope that you will reconsider staying with us again in the future so that we will have the opportunity to restore your confidence in our property.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2021

Stayed here for a wedding in June 5th. The room was the cleanest room I have seen in years. I really appreciated the fact that they had tape over the remote ensuring it had been sanitized. Great place to stay for a night in St Charles!

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank maryjmsampson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Teri DeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 15 June 2021

Thank you Mary, we are certainly happy to learn that you enjoyed your stay and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2021

Stayed here many times before. Will come back next time we visit. Central location. Very Friendly, competent and attentive staff. Expansive, cooked-to-order breakfast. Extremely clean. Special requests of Housekeeping were honored every time.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank angelotto2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Teri DeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 8 June 2021

Thank you for taking the time to share your feedback and comments regarding your recent stay at our property. We are certainly happy to learn that you enjoyed your stay and look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2021

The rooms were very clean upon arrival and kept clean throughout our stay by housekeeping! Would like to see breakfast hours extended, excellent, fresh breakfast for the money! Would come back in the future!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank rduval681560
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Teri DeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 13 May 2021

Thank you for your feedback. We are certainly happy to learn that you enjoyed your stay and wanted to let you know that your opinion matters! Beginning June 1st, our breakfast hours will be extended. Our Garden Grilled restaurant will be open for breakfast from 6am to 10am weekdays and from 7am to 11am on weekends. We are looking forward to your return visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews