We wanted to go somewhere special for our 40th anniversary, so we picked ZaZa's in St Charles and made a reservation for last night at 6pm through Open Table (the link from the restaurant website). At 3:30pm we got a voice mail from the restaurant that they were only doing outdoor dining because of the rise in the Covid cases. Ok, I get that. So, they don't take reservations for outdoor dining, it's first come first serve. Ok, I also get that. We got there at 6pm and were seated right away at the front of the restaurant outdoor patio. It was very noisy from motorcycles going up and down the main road (RT 64) so conversation was tricky at best. Ok, seating 6 ft apart is tricky also, so I get it. So here is were it kind of fell apart. 1). All the wait staff, etc. were wearing face masks except our waiter who was wearing a face shield-no mask. Obviously, the management was unaware that a face shield gives no protection from air borne particles when speaking, etc. A face shield is to protect the wearers eyes and skin, nothing else. He should have been wearing a mask as well. 2) Our table was the only one that was in the direct sun when it rolled around to the front of the building when we were halfway into our mean, so I asked our waiter if we could get an umbrella for a few minutes until the sun moved away. It was very hot and uncomfortable, however, his response was that he could not move any of the umbrellas around and he walked away. Perhaps he could had said "I don't think we can but I will check with the manager". And then to top it off, just before we were leaving, a women came around to the tables asking if everything was ok and when she look directly at me I shook my head "no" and she proceeded to the next table like she didn't see me. I understand we are in different times right now, but it seems like this restaurant was interested and fully invested in their customers. The food was great, the red sangria was wonderful and refreshing, but we felt there was a disconnect with customers and the purpose of proper face coverings.
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