Just stayed at this hotel for 8 nights. Very convienent location to airport and highways. The room was very spacious and clean, staff very helpfull and pleasant. The first night I noticed the room was warm, turned the AC down to the lowest temp - 60, and it never cooled down. By the way, Chicago was in the middle of record heat of 100 + degrees for 5 days straight. I called maintenance and they checked the system and said was fine. I requested to change rooms, which I did, only to have the same problem. I called maintenance again, checked AC, said was fine. They claimed the air temp coming out of the vent was 66 degrees, however it NEVER got that cool. I would guess the room temp was probably 75 degrees. I asked for room fans which helped somewhat, however it was very uncomfortable sleeping. Upon checkout I told the desk clerk about the problem and she said the hotel just did a complete remodel, EXCEPT for the AC ! Are you kidding me. Horrible business decision, in my opinion. I travel to Chicago 1-2 times a year and loved everything about the hotel, but would never stay there again unless they fix the AC.
- Official Description (provided by the hotel):
- Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more less
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- Also Known As:
- Sheraton Rosemont
- Rosemont Sheraton