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“Barbecued baby back ribs at Chili's?”

Chili's Grill & Bar
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Ranked #29 of 83 Restaurants in Rosemont
Cuisines: American, Southwestern, Barbecue, Mexican
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Restaurant details
Good for: Child-friendly, Bar Scene, Groups
Description: Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.
Reviewed 24 April 2017

We love barbecued baby back ribs. But they're so messy that we usually order delivery rather than go to a restaurant. And we never considering ordering ribs at Chili's, in Chicago or Sarasota or anywhere else among their 1,600 worldwide locations, because we always thought their Tex-Mex style cuisine was more focused on enchiladas and quesadillas and chili and chips and salsa and spicy wings and guacamole and Cajun shrimp and chicken pasta. But at a recent visit with friends to the Chili's location at 7140 Mannheim Road in Rosemont we were persuaded to order the BBQ baby back ribs. In fact, we ordered two full slabs and requested lots of napkins. Before the ribs arrived, we started with chips and salsa, boneless wings and Southwest eggrolls and Texas cheese fries. The ribs, with Chili's tangy sauce, were tender and delicious. They literally dropped off the bone. I only wasted three napkins. For dessert, we shared three slices of Oreo topped Molten cake. Chili's menu has a lot to offer--and that includes ribs.

Date of visit: April 2017
Thank Taylor B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (85)
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26 - 30 of 85 reviews

Reviewed 27 March 2017

Have stayed at a hotel near this Chili's several times and always head here for dinner the night before. Nice cold tap beer and good service. Gets busy at peak times.

Date of visit: March 2017
Thank NOF64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2017

We stopped at Chili's after a show at the Allstate. We expected it to be busy. Once we were seated, the service was awful. We had two young children with us. It took 20+ minutes just for the server to take the order and another 40+ minutes to receive the adults entrees. We had to ask for the kids entrees - we were told they would be brought as soon as they were finished. How long does it take for mac and cheese? I know they were busy, but that kinds of service is unacceptable. When there are kids shows at the Arena, management should schedule for busier lunch times.

Date of visit: January 2017
    • Value
    • Service
    • Food
Thank G2911ZVkathyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2017 via mobile

We live right down the street from this Chili's and hubby and I like the food and atmosphere so we will come here every few months, every time we come we have a horrible service experience though so we've been coming less and less. We hadn't been in about 6 months so we decided to try it again a few weeks ago and the service was horrible as ever. First off, we waited over 5 minutes just for a hostess to show up and seat people. Turns out there wasn't even a hostess but one of the servers. The people next to us had even worse experiences and ended up paying for there drinks and leaving (even though they had already ordered). We watched the manager interact with them and she did not offer to rectify there situation but blandly apologized. This seemed like horrible management to let them walk out when there food was already being made - she should've offered to comp them in my opinion because they lost money anyways plus their reputation. Our appetizer was cold and said so when our server asked how it was. When we said it was cold she was apologetic and asked if we wanted to speak to a manager, we declined. A server cleared our appetizer plates and asked how our meal was and if wanted dessert. As we hadn't gotten our dinner yet we were a little confused. The waitress in training was rude to my husband about refilling his Coke. Overall, staff and management just don't seem to care. I speculate that management doesn't care because of the close proximity to O'hare airport that they have a steady base of patrons that most likely won't return anyway because they aren't local. Therefore their sales numbers are probably always good because of the business the airport sends them and therefore no one at corporate or elsewhere are telling them to get there act together because numbers are good. We might finally be done with the place though.

Date of visit: December 2016
1  Thank emilyjoy117
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 10 January 2017

We're sorry to hear that your recent experience was not as good as it should have been. We want to make this right. Please email us at social@chilis.com the following information so we can share your experiences with this restaurant and get in touch with you directly to apologize.

-Full Name
-Phone Number
-Description of Visit
-Restaurant address that you visited
-Check Number (or last 4 digits of card)
-Date and Time of Visit

Thank you and we look forward to hearing from you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2016 via mobile

Came to chilis for dinner with the family. The service was ok, our waitress was m.i.a. most of the time. At a point in time we had a different waitress come check on us after not being checked on for 20 minutes. Food was decent, not over the top. Overall alright experience.

Date of visit: December 2016
Thank PAIGEBRIT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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