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All reviews double tree convention center warm cookies front desk gibson's steakhouse across the street nice hotel parking garage entertainment district business trip breakfast buffet outlet mall o'hare airport enjoyed my stay blue line shuttle service o hare
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Reviewed 6 October 2022 via mobile

WONDERFUL Place for ORD Overnights! This is it just an excellent hotel for Chicago O’Hare airport overnights. Prompt Shuttle, quick check in, quick elevators. Excellent staff, very nicely appointed rooms. Walking distance to convention Center and shopping outlets.

Date of stay: October 2022
Trip type: Travelled solo
Thank demaileron
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Anna Pecoraro, Guest Services / Front Office at DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, responded to this reviewResponded 6 October 2022

demaileron,

Thank you for taking the time to share your review and very valuable feedback. We are elated to hear that team delivered such a wonderful experience for you while you enjoyed the hotel. We look forward to welcoming you back in the near future.

Sincerely,
Anna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2022

I stayed for 5 nights at this hotel near O'hare. The property is beautifully maintained, rooms are super clean and the bed is comfortable. Everyone from the shuttle driver to housekeeping was super friendly and very customer oriented. They are so accomodating and have a smile each time! I felt welcomed! Will be back for sure.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Sandra H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Anna Pecoraro, Guest Services / Front Office at DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, responded to this reviewResponded 6 October 2022

Sandra H,

Thank you for taking the time to share your review and very valuable feedback. We are elated to hear that team delivered such a wonderful experience for you while you enjoyed the hotel. We look forward to welcoming you back in the near future.

Sincerely,
Anna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2022

The good:

The staff was amazing, the room was very spacious and comfortable. Gibson's was crazy good and the shuttle service perfect.

The bad:

I walked 9.4 miles the day I was there and couldn't wait to get back to the room to jump in the pool that is the online cover picture of your hotel. I was informed after check in while looking for said pool, that it is permanently closed. I am not sure of the technical definition of bait and switch but this was a serious disappointment.

Room tip: Ask for room near the elevator
Date of stay: September 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank aaronhW5964TS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bruce hoinacki, Owner at DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, responded to this reviewResponded 10 September 2022

Thank you for taking the time to review your recent stay with us. I am truly disappointed that we did not live up to your expectations during your stay. You comments are appreciated and will be discussed with our staff so we can continually improve on level of service. We do appreciate you staying with us and hope that you will give another chance to prove our service level to you.

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Reviewed 9 September 2022

Back here after a few months, and the level of service standards appear to be lower. Firstly, your status with Hilton is not recognized, and you don't get credit/points for your stay.
When I got to the room the bedsheet looked unmade, i.e. it was very wrinkled...as if it had been slept in. While there was no malodorous condition, it did not look made. Changed rooms, and the second bed was just as bad. The front desk staff explained that the sheets were cotton, and that's how they look.

Well, it's not my first trip, and I've been around.....I can tell the difference with a bed that's been made, and one that looks like it was just a rush job.

Breakfast was so-so, the spread is nothing to shout about, pretty boring stuff actually.

Fitness room was adequate, but the treadmills need to be either replaced, or at a minimum, maintained. Some keys on the control panels need to be fixed.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Jon C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bruce hoinacki, Owner at DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, responded to this reviewResponded 10 September 2022

Dear Jon C:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments are essential in helping us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

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Reviewed 1 September 2022

Parking rates are absurd and the lot is empty for a reason. Wifi went out completely for a whole night, luckily I had enough cell service to use my hotspot.

Attached restaurant was really good and they had some slot machines that were pretty fun.

Date of stay: August 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank bartdangle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bruce hoinacki, Owner at DoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont, responded to this reviewResponded 10 September 2022

Thank you for taking the time to review your recent stay with us. I am sorry that we did not meet your expectations during your stay. Your comments will be discussed with our team so we can continually improve on our service levels. I hope that you will give us another chance in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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