In short, getting to this hotel via airport shuttle, unprofessional manager experience, and even more unprofessional front desk staff made my experience something I would have paid money to avoid.
In long, I booked this hotel specifically because it appeared to be nice, clean, and convenient due to the airport shuttle. I called ahead of time to make a shuttle reservation. Then I called again once I landed. I was told that I just missed the shuttle and it would be back in 15 minutes, which didn't make sense considering that I told them the time I would arrive and I wasn't late. I called again because I realized they didn't tell me where to catch the shuttle. The front desk woman told me to go to, "door #3". I looked at all of the signs and all I saw was "ground transportation" and "terminal 3", but I didn't see "door 3". I called again and spoke to another ill informed front desk person. Then that front desk person had me speak to the manager and he didn't provide any useful information and was rude. Then I called again, and a different front desk person said they would have the shuttle person call us directly. That call never happened. Needless to say it took 1.5 hours in total in the middle of the night, and 10 different phone calls, and the only way I was finally able to catch the shuttle was because I flagged the shuttle down like a NY taxi. He pulled over. Didn't say "hello", instead he said, “you were standing in the wrong spot.” My eyebrows were raised in disbelief. I was dropped off at the hotel reception which allowed me to see the people in person who I had contact with over the phone and they were some of the most unhappy, unprofessional, misinformed staff of a hotel that I had experienced.
The room was clean and big. Had I not had to encounter the staff and had not used the free shuttle, I would have given my experience 5 stars, but the staff, lack of shuttle direction, and night management bring this review to a 1 star.
