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Reviewed 11 April 2016 via mobile

Fantastic relaxing day with friends started with an upgrade to the Masters suites, welcome plates in our rooms then afternoon tea with bubbles followed by treatments in spa and rounded off by lovely meal in Roseville Restaurant - the staff were friendly, the food was lovely, and the ambiance was very fitting for a girls night away being pampered - thanks to everyone involved in this very special day xxx we will be back xxxx

Stayed: April 2016, travelled with friends
Thank deirdre h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithleggMGMT, Guest Relations Manager at Faithlegg House Hotel & Golf Resort, responded to this reviewResponded 14 April 2016

Dear Deirdre,

Thank you so much for your wonderful review after enjoying your friend's 40th birthday celebrations here at Faithlegg. We're thrilled to hear you enjoyed all we have to offer ... and that you plan to return!

Look forward to welcoming you back for another relaxing stay.

Warm regards,
Julia - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2016

Stayed here for one night over the Easter weekend, given the rate I paid and the impressive website I had high expectations but sadly none of them were met. We had a very disappointing stay and overall felt our experience can be summed up as over promised and under delivered. Everything from décor to food, service and facilities fell below our expectations. I have been in contact with the hotel to go into detail about our stay and an overpayment issue; they have dealt with it efficiently and conceded they are aware of some of the issues we highlighted. They inform me the hotel is undergoing staged refurbishment. Given my love of old estate house I hope those improvements follow through and the estate continues to serve the tourist industry long into the future. It has all the basic elements to be great but does need investment in both property and service. Sadly I won’t be returning or recommending in its current form.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank MissJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithleggMGMT, Guest Relations Manager at Faithlegg House Hotel & Golf Resort, responded to this reviewResponded 14 April 2016

Dear 'MissJen',

Thank you for your review, and also for the email communication with myself post departure, and once again, we apologise for any disappointment experienced whilst here at Faithlegg.

We think it is a little unfair of you to say none of your expectations were met, and given that you were comparing us to a 14 bedroom boutique hotel, guest expectations should be very different when opting to stay at a property such as ours, which consists of an 82 bedroom hotel, leisure centre, spa, golf course, clubhouse, pro shop, tennis courts, playground, mini-golf, plus numerous self-catering apartments and houses.

We can assure you our renovations and refurbishment plans are being done very sympathetically and in line with the grandeur one would expect of such a wonderful old manor house in a beautiful estate setting, and we are confident we will successfully continue to serve the tourist industry for many decades to come.

It is unfortunate to hear you will not be returning, and would not recommend us, however we appreciate we are not for everyone. Thank you for mentioning how efficiently we dealt with your issues, and we wish you all the best with your future travels.

Kindest regards,
Julia - Guest Relations

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Reviewed 11 April 2016 via mobile

Here in Faithlegg now. Breakfast available until 10.30am but builders began hammering in room below us at 8am! Sounds like they're knocking down a concrete wall. Oh, now they're drilling 9.20am .... Disgraceful!

Stayed: April 2016, travelled as a couple
1  Thank DPMCG_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithleggMGMT, Guest Relations Manager at Faithlegg House Hotel & Golf Resort, responded to this reviewResponded 13 April 2016

Dear 'DPMCG_9',

We understand how you felt inclined to post this review in the heat of the moment, however we're happy we could sit down with you and apologise for the disturbance prior to you departing the hotel earlier this week. We're pleased you left the hotel satisfied with the resolution, and hopefully you received the follow-up email sent to yourself the very same day.

Renovations are currently taking place at the hotel, and unfortunately there is no ideal time to refurbish and improve guest rooms and facilities without there being some form of disturbance, however we are managing it as best as possible, and with as little effect upon the guest experience as is feasible.

Looking forward to welcoming you back again soon.

Warm regards,
Julia - Guest Relations

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Reviewed 9 April 2016

My second visit to Faithlegg house was every bit as enjoyable as the first. While the modern extension rooms are basic enough, they are comfortable and clean. The main house however is something special. It has character and the staff are top class, helpful, and polite. I have eaten in the restaurant and the food is excellent. If you are a golfer, ensure to play a round. It's a fine golf course and not too difficult. Also, if active, try one of the three walks around the estate. The longest, the Minaune walk took us 50 minutes and included a good steep climb up a wooded mountain.

Room Tip: Try get a room in the main house.
  • Stayed: April 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank RICHARD F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithleggMGMT, Guest Relations Manager at Faithlegg House Hotel & Golf Resort, responded to this reviewResponded 9 April 2016

Dear 'Dick2243',

Thank you for taking the time to review Faithlegg after enjoying a return visit to the resort. We're delighted you enjoyed your second visit just as much as your first, and hopefully there will be a third visit lined up in the not-too-distant future!

We're pleased the character of the main house has enamoured you somewhat, and we really appreciate your lovely feedback regarding the staff, food and golf course. The walks within (and surrounding) the estate are a fantastic way to burn off some calories after enjoying a hearty breakfast here at the hotel, whilst also taking in the beautiful local scenery.

Looking forward to welcoming you back for another 'excellent value' break here at Faithlegg.

Kindest regards,
Julia - Guest Relations

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Reviewed 8 April 2016 via mobile

Just spent a lovely 3 days at Faithlegg House last week. Room and food excellent, especially dinner. Staff very friendly. Great value with b&b plus evening meal. Look forward to going again. Didnt use all the facilities golf, swimming pool, gym etc but went on one of their walks in the lovely countryside. Mike

Stayed: March 2016, travelled as a couple
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaithleggMGMT, Guest Relations Manager at Faithlegg House Hotel & Golf Resort, responded to this reviewResponded 9 April 2016

Dear Michael,

Many thanks for reviewing Faithlegg after enjoying 3 days of relaxation and revival here recently. We're thrilled to hear you had a lovely break and found us to be great value too. We very much appreciate your comments regarding the excellent room and food, plus the friendly staff, it's always a pleasure to read such feedback.

Looking forward to welcoming you back again, and hopefully next time you'll find time to enjoy all the facilities available to our valued guests.

All the best & warm regards,
Julia - Guest Relations

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