It took a few attempts to get on a flight because this is a very weather dependant activity. This information was managed very well by the company with good comms and email/phone/website info.
We were welcomed by the team at the meeting place ( a pub in Shaftesbury) on time in a very professional manner. They then drove us in their mini-bus to the launch site (Sherbourne)which was a good opportunity to chat with our fellow passengers. The launch site was then managed very professionally, with lots of safety instructions, guidance and hands-on involvement in launching the balloon.
The ride was amazing, so peaceful and tranquil as we drifted across the beautiful Dorset/Wiltshire/Somerset countryside. Preparations and instructions for landing were very clear and we felt very safe (we landed near Wincanton). We were involved in packing up the balloon...and a glass of champagne. The minibus then met us and drove us back to the pub for certificates and photos.
All in all...a fantastic experience.