The fact that this is supposed to be an upscale hotel is a joke. The service is horrible and the rooms are terrible. When we arrived we were told they did not have the king room we reserved but instead could only give us a queen. Once in the room we discovered there were no toiletries. There was not even a bar if soap to wash our hands. We called to ask and they said they would bring it and they never did. There was no floor mat and no hairdryer as listed in the amenities. The next day they agreed to move us to a king size room and that room also was missing some toiletries, had a broken hair dryer, and piles of dirt on the floor . The front desk said they would have a supervisor call an they never called.
The rooms are very dark with terrible lightening. The sliding glass door on the bathroom is useless. They don't stay close and provide zero privacy in the bathroom.
Probably due to Covid the bar was closed and they were not offering any breakfast or food.
- 1 (847) 242-2804
- Free Wifi
- Free parking