We did not receive keys to our room for 5 hours because “the system was down.” (A Hotel employee did let us up to our room at first.) The room is dingy and the decor is 20 years outdated. There was one bar of soap, no bottled water, no food on the concierge floor. When I called to ask, I was told there was no food in the hotel. I said why? The answer was there has been no food since Covid. Hmmm. Many restaurants have struggled on since Covid, able to serve coffee to their guests.
The wood floor has weak areas like your foot is going to go through the floor into the next room below. This place would be fine for a motel six. It is not a Renaissance. Do not come here.

I was here for two days for a local wedding.

The rooms are fine until you try to go to sleep. The walls are paper thin, and you can hear everything the person next door is saying or watching on television.

It probably didnt help that they were having a party until 2 or 3 am. I called 4 times to the hotel and they took an hour to send someone up to say something. After that, they continued talking but at a much lower level for another hour. Giving me very little sleep that night. BTW you could hear everyone in the hallway as well.

There are no amenities at the hotel, so no breakfast and they didnt provide any service at all such as cleaning the room during the time we were there.

The room upgrades are very nice... but the staff is having a very hard time keeping up with the quality. I encountered 2 staff members who were pleasant and helpful but MANY others who were not. I made a request for service in my room and it was not honored but marked as completed, twice. And when I brought it to a staff member's attention they brushed it off as if it was not an issue. And as a Bonvoy member, I really don't feel I should have been treated or addressed in such a manner. My bed had STAINS, the floors in the bathroom were not clean! And as some one who understand short staffing and shortages I do bring my own cleaning supplies but it's not to deep clean a room I am entering. Also if my request is for my health and safety I think it should have been handled differently. Also, the police were called to the establishment about 3 or more times for rowdy and disruptive guests who spilled alcohol and other fluids in the elevators (going to club level floors). This was an unsettling sight for me, my partner and family members who were esteemed guests staying at the hotel for a local event.
I wish I could write a better review but I can't. And from what I understand I have family members with similar complaints about cleanliness in their room as well which are true HEALTH CODE VIOLATIONS!

For the wonderful people I did encounter I thank you kindly and I understand that your job is not easy. I hope that through this review there will be some change.