This property is very dated all guest rooms are old with that old odor in their rooms and through the property. Property is renovating but only public area , not their guest rooms. So if you ask for an upgraded room - they don’t have one. If you are a member of some kind you will get their presidential suite but it doesn’t feel fancy at all. I am attaching few images from this suite. 1. An image of the lamp that is from 1800 design , lampshade is dusty, dirty and crooked. 2. The note pad- there are no notes on there from a previous guest but someone before me rested their drink on it and note pad is not new. 3. Sheets! They are so wrinkled like someone slept in them before me.
Also their front desk people are not friendly at all, there is no uniform , people look like they were just home cleaning and then came to work. Not professional and at times rude. They do not greet or say thank you, isn’t this a hotels first impression -their front desk staff?
You guys are located in American Hotels ( suppler) backyard why don’t you have extra toothbrushes at your front desk? They have them in stock today.
- 1 (847) 242-2804
- Free Wifi
- Free parking