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All reviews stayed here front desk next morning recommend this hotel room was clean
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Reviewed 31 October 2020

The floors had not been vacuumed or mopped. We were here for my wife’s work so had to bring the baby along with us. My daughter is crawling so we were constantly having to wipe her hands and feet as they were turning back from the floors. The toilet was covered In Irvine and the floor around it as well. Definitely has not been cleaned properly.

Date of stay: October 2020
Trip type: Travelled on business
Thank 995kristopherc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, General Manager at Comfort Inn & Suites North Aurora - Naperville, responded to this reviewResponded 30 April 2022

Hi Kristpher,

Thank you for pointing out the issues with housekeeping so that we can work to improve upon
this aspect of the guest experience at our hotel. We are sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. We do hope you'll return and let us show you a far better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2020

The check in lady was super friendly and helpful! The room kinda smelled, but we ran out and bought an air freshener. Of course, due to covid crap we didn't get a real breakfast - just nutri grain bars and pre packed muffins. The coffee, was pretty bad. When you pushed the button a black tar like drip came out first and then when you stopped pushing the button water came out. We made a run down to Dunkin Donuts for coffee.

But overall, it was ok.

Date of stay: September 2020
    • Value
    • Rooms
    • Service
Thank Bonnielt23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 February 2020

When we woke up to make coffee in the room, we found a butter pack in the part of the coffee maker where you put in the water THIS IS COMPLETELY UNACCEPTABLE - it makes us wonder how thoroughly the rooms are actually cleaned. We mentioned this to the guy that checked us out and he did not even apologize or anything, all he said was "butter for like bread" again completely unacceptable. We also informed him that the people that were directly above us were extremely loud and had kids that ran back and forth and were jumping far into the latter part of the evening way past 9pm, people were out in the hallway yelling and screaming again, no apology or acknowledgement. We won't be staying here again, that's for sure.

Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank kris-tg1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 September 2019

I stayed at the Comfort Inn for a trip recently. Was pleasantly welcomed when I arrived. My room was ready- which was great. Clean room and comfortable! The am breakfast is lovely. The staff was outstanding- I really felt welcomed here.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank katlady050
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nehal P, General Manager at Comfort Inn & Suites North Aurora - Naperville, responded to this reviewResponded 4 September 2019

Dear Guest,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

My staff and I thank you for taking time to leave us a great review. Thank you so much for your business and we look forward to seeing you in the future.

Kind regards,

Nehal Patel
General Manager
Comfort Inn and Suites
630.897.7695

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Reviewed 26 May 2019 via mobile

Overall the room was clean. Room had been painted freshly,but the furnishings (tub, mattress, etc.) were old and in some need of updating. Towels had a funny smell to them. Didn't eat breakfast because we had to leave at 6:30 and breakfast started at 7:00 on the weekends. Lobby is really nicely updated and furnished.

Date of stay: May 2019
Trip type: Travelled on business
Thank Nicole479
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nehal P, General Manager at Comfort Inn & Suites North Aurora - Naperville, responded to this reviewResponded 30 May 2019

Dear Nicole,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Nehal Patel
General Manager
Comfort Inn and Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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