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All reviews stayed here front desk next morning recommend this hotel room was clean
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12 - 17 of 36 reviews
Reviewed 31 March 2019 via mobile

Stayed overnite after a long day and going to a bad hotel. Front desk lady was wonderful and got me checked in quickly. Room was wonderful and bed very comfortable. The next day I left my charger in the room and I called to have them save it for me. They graciously saved it at the front desk for me. Very clean and wonderful. I'll stay again sometime for sure❤

Date of stay: March 2019
Trip type: Travelled solo
Thank Stchick48507
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nehal P, General Manager at Comfort Inn & Suites North Aurora - Naperville, responded to this reviewResponded 13 April 2019

Dear Gena,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

I have shown this review to our staff members and they have all join me to say thank you for your kind words.

Thank you so much for your business and we look forward to seeing you in the future.

Kind regards,

Nehal Patel
General Manager
Comfort Inn and Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2019 via mobile

Ok hotel but typical owners that don’t care once they get your money. Kids running up and down hall, jumping around in rooms making noise. Will not stay here again. Front desk said the hotel was full of young kids. Would have been nice to know that before I paid them

Date of stay: March 2019
Trip type: Travelled on business
Thank TheRicker57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nehal P, General Manager at Comfort Inn & Suites North Aurora - Naperville, responded to this reviewResponded 13 April 2019

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Nehal Patel
General Manager
Comfort Inn and Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2018 via mobile

Stayed here overnight with our 12 year old daughter when going to a play and the Sci Tech museum. Hotel was very clean and the breakfast was very good with many options (we loved the blueberry waffles!). The hotel staff was was exceptional. Very friendly & easy to talk with. Lydia was really accommodating & sought us out with compliments & recommendations for things to do in the area. The only downsides were that the pool didn’t open until 10:00 and the water could have been warmer, otherwise highly recommend this hotel.

Date of stay: December 2018
Trip type: Travelled with family
Thank Nivlaek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nehal P, General Manager at Comfort Inn & Suites North Aurora - Naperville, responded to this reviewResponded 3 January 2019

Dear Lori,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

Regarding the pool, we have replaced our water heater for the pool and now it is set at 90 degrees (warm). We also appreciate you taking time to notice the breakfast and the lobby area being clean throughout your stay. Our housekeeping department works very hard to provide clean and neat environment for our guests.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind regards,

Nehal Patel
General Manager
Comfort Inn and Suites
630.897.7695

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2018 via mobile

Not easy to find, but worth the effort. Very clean and comfortable. Very helpful staff. Indoor pool - nice. Small exercise room. Breakfast is below average. Twenty-four hours coffee
All in all, a good place to stay.

Date of stay: December 2018
Trip type: Travelled with family
Thank HawkeyeGrad67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 October 2018

The beds are comfy and the hotel is easy to find. But the doors, windows and walls are made of cardboard. People drinking in the parking lot until after 1am and then kids running in the halls before 8am. We could hear all conversations in detail. Wont recommend this place.

Room tip: Good value, too loud for peace and rest
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank AngelaF22206
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nehal P, General Manager at Comfort Inn & Suites North Aurora - Naperville, responded to this reviewResponded 22 October 2018

Dear Angela,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Nehal Patel
General Manager
Comfort Inn and Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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