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“Trip to Chicago”

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Embassy Suites by Hilton Chicago Lombard Oak Brook
Ranked #2 of 10 Hotels in Lombard
Certificate of Excellence
Reviewed 10 August 2017

I would use this facility again if I were visiting the Chicago area. I don't like the congestion of the city. The staff were polite and professional. Enjoy not having to pay for parking at a hotel. This savings and breakfast make staying at ES a bargain. The best people encountered were the housekeeper and maintenance personnel that assisted me with the room on 2 Aug; I had a problem with the coffee maker and refrigerator. Sorry, I didn't get their names. The breakfast on-demand cooks were all great; one of my reasons for staying at ES hotels. The room was well appointed. I appreciate the gestural snacks; that was a nice touch. I was told they were given in response to the initial issues I had with my room which were both taken care of within 30 minutes. of me identifying the problems. Only complaint is that the gym sign discussing age limits should be at the door. One day it became like a child care spot. Parents just letting their young ones in the gym without supervision. When there was supervision, the kids were not annoying. However, when allowed to return without their parents, they became unruly. Advocate supervision by parents; not young cousins. Nonetheless, the gym was clean, well stocked, and comfortable. Would suggest getting the TVs on the treadmills repaired. Best part is that the gym did not smell bad. I pool and hot tub were clean too and well stocked with towels and places to sit. Location is great; more than enough food options outside of the city. This was a really great experience. Would recommend to anyone visiting Chicago.

Room Tip: Check equipment prior to renting a room. Both refrigerator was broken; but exchanged very quickly.
See more room tips
  • Stayed: August 2017, travelled with family
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Thank Tique58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil D, General Manager at Embassy Suites by Hilton Chicago Lombard Oak Brook, responded to this reviewResponded 18 August 2017

Hello Tique58,

Thank you for taking the time to review our hotel. We appreciate the "5" STAR rating. We plan on sharing your review with our staff and will address a few of the items you mentioned in your review.

We hope to see you again soon on your next trip to Lombard.

Sincerely,

Neil DeGuia
General Manager
neil.deguia@hilton.com
630-971-4550

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122 - 126 of 290 reviews

Reviewed 10 August 2017

First stay a Embassy Suites. Fantastic! They think of everything in the room. Stayed for a wedding so little time spent in room. Love the extra room for relaxing on the couch. Nice having a microwave, frig, and wet bar. Lighted faucet in bathroom provided a nice night light. Free breakfast was fantastic. We weren't there in time for the cocktail hour. We normally stay at Drury Inns which also have a free breakfast and "kick back" time in the evening. Embassy Suites has taken the breakfast and "kick back" to a whole new level over Drury Inn. Will try to stay at Embassy again in the future. Don't pass it up!

Downside--Stacks (bar/food) never seemed to be properly staffed in the daytime. Always had to go to check in desk and ask them to call someone. Disappointed as well bar did not remain open till midnight as would like to have had a night cap with our friends after returning from reception.

Side note: We had a great price due to a wedding block. Not sure how much the room would have normally cost.

  • Stayed: August 2017, travelled with family
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Thank dcbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Traveled to attend my 85th birthday party in IL. Decided to use a nicer class of lodging facility and one with a suite so we could get together with family after the party. Picked the Embassy Suite since it was very convenient to the party location. Was well satisfied with the choice of facility and the ameneties offered.

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank R7993MArichardr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil D, General Manager at Embassy Suites by Hilton Chicago Lombard Oak Brook, responded to this reviewResponded 11 August 2017

Hello R7993MArichardr,

Happy 85th Birthday! Thank you for taking the time to review our hotel. We appreciate the "5" STAR rating. I was pleased to share your feedback with our staff, as all of us were glad to hear that you enjoyed your stay with us. Please come see us again on your next trip to Chicago.

If there is anything we can do for you in the future, please do not hesitate to contact me.

Sincerely,

Neil DeGuia
General Manager
neil.deguia@hilton.com
630-971-4550

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Reviewed 9 August 2017

Great customer service from the front desk to the pool; everyone the worked on the first weekend of August 2017 should be commended for their service-the breakfast was great, the kids in my family loved the pool and the complimentary snacks

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank ruthmU4845HV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil D, General Manager at Embassy Suites by Hilton Chicago Lombard Oak Brook, responded to this reviewResponded 11 August 2017

Hello ruthmU4845HV,

Thank you for taking the time to review our hotel. We appreciate the "5" STAR rating. I was able to share your review during our staff meeting and our group was excited to hear that you loved our hotel. Please let us know if there is anything we can do for you in the future. We look forward to seeing you again on your next trip to Chicago/Lombard.

Sincerely,

Neil DeGuia
General Manager
neil.deguia@hilton.com
630-971-4550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

This property exceeded my expectations. All of the team members were friendly and professional. We were in town for a large wedding and this property was the provider for out-of-town guests. My room was well furnished as were other family members. Common areas were very nice which allowed family time at Friday evening manager's reception, daily breakfast, gift opening on Sunday, and even time for a card game. Thank you for a pleasant experience.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank d5w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil D, General Manager at Embassy Suites by Hilton Chicago Lombard Oak Brook, responded to this reviewResponded 11 August 2017

Hello d5w,

Thank you for taking the time to review our hotel. We appreciate the "5" STAR rating. We know how important it is to have an enjoyable experience, especially when groups are celebrating a wedding. It is our goal that all of our guests are given the best overall service when they come visit us. I am glad to hear ALL of our team members were friendly and professional during your stay.

Thank you for staying with us. We hope to see you again soon.

Sincerely,

Neil DeGuia
General Manager
neil.deguia@hilton.com
630-971-4550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Chicago Lombard Oak Brook

Address: 707 East Butterfield Road, Lombard, IL 60148-5614
Phone Number:
Region: United States > Illinois > DuPage County > Lombard
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Lombard
#5 Business Hotel in Lombard
Price Range: ₹ 7,261 - ₹ 12,930 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Lombard Oak Brook 3.5*
Number of rooms: 262
Official Description (provided by the hotel):
Our newly renovated Embassy Suites Chicago Lombard Oak Brook hotel is ideally located near shopping, dining and entertainment. Be the first to experience our newly renovated two-room suites and enjoy a relaxing stay in Chicago - Lombard. Whether business or leisure brings you to Chicago - Lombard, we look forward to sharing our hotel and our city with you. Our new restaurant, Stacks Grilled Cheese & Bar is open daily and we look forward to serving you. ... more   less 
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Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites

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