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All reviewsevening receptionfront desktwo room suiteomelet baratrium areaomelette stationorder omeletteshummuschick filcomplimentary breakfastfamily reunionan excellent hotelshopping and restaurantsenjoyed our stayoakbrook areadefinitely stay here againdowners grove
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Reviewed 10 August 2017

First stay a Embassy Suites. Fantastic! They think of everything in the room. Stayed for a wedding so little time spent in room. Love the extra room for relaxing on the couch. Nice having a microwave, frig, and wet bar. Lighted faucet in bathroom provided a nice night light. Free breakfast was fantastic. We weren't there in time for the cocktail hour. We normally stay at Drury Inns which also have a free breakfast and "kick back" time in the evening. Embassy Suites has taken the breakfast and "kick back" to a whole new level over Drury Inn. Will try to stay at Embassy again in the future. Don't pass it up!

Downside--Stacks (bar/food) never seemed to be properly staffed in the daytime. Always had to go to check in desk and ask them to call someone. Disappointed as well bar did not remain open till midnight as would like to have had a night cap with our friends after returning from reception.

Side note: We had a great price due to a wedding block. Not sure how much the room would have normally cost.

  • Stayed: August 2017, travelled with family
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Thank dcbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Traveled to attend my 85th birthday party in IL. Decided to use a nicer class of lodging facility and one with a suite so we could get together with family after the party. Picked the Embassy Suite since it was very convenient to the party location. Was well satisfied with the choice of facility and the ameneties offered.

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank R7993MArichardr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil D, General Manager at Embassy Suites by Hilton Chicago Lombard Oak Brook, responded to this reviewResponded 11 August 2017

Hello R7993MArichardr,

Happy 85th Birthday! Thank you for taking the time to review our hotel. We appreciate the "5" STAR rating. I was pleased to share your feedback with our staff, as all of us were glad to hear that you enjoyed your stay with us. Please come see us again on your next trip to Chicago.

If there is anything we can do for you in the future, please do not hesitate to contact me.

Sincerely,

Neil DeGuia
General Manager
neil.deguia@hilton.com
630-971-4550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Great customer service from the front desk to the pool; everyone the worked on the first weekend of August 2017 should be commended for their service-the breakfast was great, the kids in my family loved the pool and the complimentary snacks

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank ruthmU4845HV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil D, General Manager at Embassy Suites by Hilton Chicago Lombard Oak Brook, responded to this reviewResponded 11 August 2017

Hello ruthmU4845HV,

Thank you for taking the time to review our hotel. We appreciate the "5" STAR rating. I was able to share your review during our staff meeting and our group was excited to hear that you loved our hotel. Please let us know if there is anything we can do for you in the future. We look forward to seeing you again on your next trip to Chicago/Lombard.

Sincerely,

Neil DeGuia
General Manager
neil.deguia@hilton.com
630-971-4550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

This property exceeded my expectations. All of the team members were friendly and professional. We were in town for a large wedding and this property was the provider for out-of-town guests. My room was well furnished as were other family members. Common areas were very nice which allowed family time at Friday evening manager's reception, daily breakfast, gift opening on Sunday, and even time for a card game. Thank you for a pleasant experience.

  • Stayed: August 2017, travelled with family
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Thank d5w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil D, General Manager at Embassy Suites by Hilton Chicago Lombard Oak Brook, responded to this reviewResponded 11 August 2017

Hello d5w,

Thank you for taking the time to review our hotel. We appreciate the "5" STAR rating. We know how important it is to have an enjoyable experience, especially when groups are celebrating a wedding. It is our goal that all of our guests are given the best overall service when they come visit us. I am glad to hear ALL of our team members were friendly and professional during your stay.

Thank you for staying with us. We hope to see you again soon.

Sincerely,

Neil DeGuia
General Manager
neil.deguia@hilton.com
630-971-4550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Stayed a couple of nights with a wedding party. Our suites were comfortable and elegant and we enjoyed our stay. This hotel was more "upscale" and more expensive than we are accustomed to, but the breakfasts and happy hour and the general comfort and appearance made the "bite" less painful. We were reluctant to leave!

  • Stayed: August 2017, travelled with family
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Thank Curtis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil D, General Manager at Embassy Suites by Hilton Chicago Lombard Oak Brook, responded to this reviewResponded 11 August 2017

Hello Curtis R,

Thank you for taking the time to review our hotel. We appreciate the "5" STAR rating. Your review was shared during our most recent staff meeting and I have to say that hearing that you wish you could have stayed longer made our whole team feel really good. We are extremely excited that you and your wedding party enjoyed your experience. We hope to see you again soon on your next trip to the area.

Sincerely,

Neil DeGuia
General Manager
neil.deguia@hilton.com
630-971-4550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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