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All reviews buffet dinner friendly and efficient staff sea view comfortable bed tram stop swimming pool jasmine jaime isa annex soller port balcony bay euros
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Reviewed 23 July 2018 via mobile

Great last minute deal on room by just turning up. Staff friendly and accommodating. Rooms very clean if a little clinical. Air con effective and QUIET. No fuss when asked to print my Ryanair boarding passes from my phone. Breakfast choices and quality excellent. Would come again for longer. No car park but on street parking 50m away €6 for 24hrs.

Stayed: July 2018, travelled with family
2  Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Soller Beach, responded to this reviewResponded 27 July 2018

Dear john c,

Thank you kindly for your lovely feedback regarding your stay with us at the FERGUS Soller Beach.

We are glad you had an enjoyable stay with us and hope we get the pleasure of welcoming you back again in the near future for a longer one.

Thanks again for choosing FERGUS Hotels.

Kindest regards,

Susana Cuesta
Customer Experience
FERGUS SOLLER BEACH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018

Excellent location, clean and professional staff. The rooms were very nice, up to date. Our family enjoyed the stay very much. The choices at breakfast are excellent with a possibility to have the kitchen cook your own omelette (eg). Very tidy and nice

Room Tip: Rooms to the sea for view and to the back for quietness
  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Per L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Soller Beach, responded to this reviewResponded 27 July 2018

Dear Per L,

Thank you very much for your holiday choice and your lovely comments on our FERGUS Soller Beach.

We are proud to hear you and your family had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfill your wishes and expectations for a pleasant holiday.
We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you.

Hoping to welcome you again in the future

Kindest regards,

Susana Cuesta
Customer Experience
FERGUS SOLLER BEACH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

I really tried to love you, the staff down to a person were absolutely terrific. They took a genuine interest and I wanted to reward them with 5 stars, however they pulled it up from a 3 in actual fact.
The Hotel is in a great position, its unfortunate the annex cannot be attached to the main part of the Hotel but there is a road between. I'm sure the people in the main part feel the same as the pool is with the annex. However thats not the Hotels fault. It is clean and the facilities are adequate. I get the impression that the Hotel has only been in the hands of Fergus for a short while. I did notice the Manger talking to the staff and checking everything each day. She made some changes for the better to the decor whilst we were there. It has a bit of a paranoid streak its not sure what it is a self catering complex or a four star hotel. Once they have decided (hopefully a 4*) then things will be clearer. We had a room with a full kitchen in it, which was really useful for cold drinks, beer and tea and coffee making, but would be strange in a hotel. Not sure if we were in the disabled room but if not then a sliding door that did not fit correctly is not ideal. Also there was a hole in the wall nearby. I am not particularly worried but my partner likes tea, coffee and milk provided in the room. She asked at reception and was told "no". This harks back to the identity paranoia. In fact it did make a difference too, we arrived back from a day out pretty late and asked the person on duty if we could go into the restaurant to get two sachets of coffee, and were told in no uncertain terms definitely not!
The food and buffet are about worth the price for the odd night. The Head Waiter is a friendly and efficient. And the young gentleman on reception was excellent. All the rest of the staff were not far behind. Breakfast was slightly below 4* standard on quality of some of the food. Overall a decent Hotel not 4 star yet but I'm sure it will get there in the not too distant future.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank ramsdenschippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Soller Beach, responded to this reviewResponded 21 July 2018

Dear ramsdenschippy,

Thank you very much for your valuable feedback and your kind words about our FERGUS Soller Beach.

We are very glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place.
We really appreciate your point of view and your comments concerning the technical matters highlighted in the room where you were accommodated as well as about the impression given by some members of our staff; we have already noted them down and informed our Management for improvement and to prevent future occurence.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you again in your next visit to Puerto de Sóller.

Best regards,

Susana Cuesta
Customer Experience
FERGUS SOLLER BEACH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

We entered the restaurant for lunch on a hot July Day.
Were seated outside at the front, with nice view to Beach and harbour.
However at the front they Do not have any fans to give a little cool.

The food is food. Our Group had:
- burger, which was juicy
- chicken wrap
- inberico ham
- tomato mozzarella
- crocettes
The latter dish was not our favorite, but the rest was tasty.

Friendly staff.

Stayed: July 2018, travelled with family
Thank hbgdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Soller Beach, responded to this reviewResponded 14 July 2018

Dear hbgdk,

Thank you very much for visiting us for lunch and the time taken publishing your opinion on the restaurant of our FERGUS Soller Beach.

We are happy to hear that you enjoyed your meal and had a pleasant time with us. Your kind words about our staff members are very much appreciated.
Rest assured we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place.

Hoping to welcome you again in the future

Kindest regards,

Susana Cuesta
Customer Experience
FERGUS SOLLER BEACH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018 via mobile

The best vacation! Staff is very friendly and they do the little extra. Half board is recommended. Breakfast is very good. Perfect location. We will come back! If there is one thing that can be improved it is the beds. So hard.
But again, the service is excellent so the hard bed is forgiven.

Stayed: July 2018, travelled with family
Thank fruschultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Customer Experience at FERGUS Soller Beach, responded to this reviewResponded 9 July 2018

Dear fruschultz,

Thank you very much for your valuable feedback and your kind words about our FERGUS Soller Beach.

We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place.
We really appreciate your suggestions regarding the comfort of our beds, we have already noted them down and informed our Management for consideration.

Thanks again for choosing FERGUS Hotels.

We would love to welcome you again in your next visit to Puerto de Sóller.

Best regards,

Susana Cuesta
Customer Experience
FERGUS SOLLER BEACH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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