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Traveller rating
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Reviewed 22 July 2019

Stayed here one night and got a deal for $99. It was ok, clean, nice employees, bar/restaurant right next door. The hotel could use some updating. The room had a late 90's vibe. Something my 90yr old grandmother might have in her home. I would stay here again if I got a good price.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank 663donna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KimSComfort, Manager at Comfort Inn & Suites, responded to this reviewResponded 22 July 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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Reviewed 14 June 2019

I'm a bit of a hotel snob, but had to be in Geneva Il for a kids sports activity. The staff is so friendly and helpful. The rooms were comfortable (though the AC was a little noisy). The breakfast was eggs and sausage to make your own waffles. While the hotel could use a little facelift, everywhere was very clean. Appreciated the homemade brownies at the frontdesk each evening!! Nice pool/hot-tub area. Wish the workout area was a little larger. I'd stay here again!!

Room tip: North facing room could be over building fan/vents, not ideal if you want to sleep with window open.
Date of stay: June 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank beverlys574
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KimberlyS2353, Manager at Comfort Inn & Suites, responded to this reviewResponded 14 June 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kimberly Schneider
Assistant General Manager
Comfort Inn & Suites Geneva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2019

We stayed at this hotel for one night while in town for a baseball tournament. The staff was friendly and the room was nice. The pool area looked nice, but we didn't have time to enjoy it. The elevator was a little slow, but the stairs were only on the ends of the hallways making it inconvenient to take due to our room location. The breakfast was great and the employee in the dining area was very helpul and pleasant. Overall, I thought this hotel was very good - I would definitely recommend staying here.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Jamie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KimSComfort, Manager at Comfort Inn & Suites, responded to this reviewResponded 7 June 2019

Thank you for taking the time to review our hotel regarding your recent.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kim Schneider
Assistant General Manager
Comfort Inn & Suites Geneva
admin@comfortinngeneva.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2019 via mobile

We stayed here two nights in a king suite. We were completely satisfied. The living area was a nice space for our three young kids to unwind. The cleaning staff did a nice job. The breakfast exceeded our expectation (my only criticism is completely trivial, can hotels please start providing two waffle irons on the make-your-own waffle bars?). We enjoyed our stay!

Date of stay: May 2019
Trip type: Travelled with family
Thank jeffwK4863FJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KimSComfort, Manager at Comfort Inn & Suites, responded to this reviewResponded 20 May 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kimberly Schneider
Assistant General Manager
Comfort Inn & Suites Geneva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2019 via mobile

The very best place to stay. Eric Lightner,the manager goes oyt of his way to do anything a customer needs. I have stayed here many times and have been totally catered to by all the staff. Eric and the graveyard employee are the best.

Date of stay: July 2018
Trip type: Travelled on business
Thank Rosie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CISManagement, Manager at Comfort Inn & Suites, responded to this reviewResponded 4 March 2019

Thank you for taking the time to complete an online review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Kimberly Schneider
Assistant General Manager
Comfort Inn & Suites Geneva
6302088811

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