Decidedly not 5-star, and not advertised as such. Definitely a preferred choice at this price point.
Staff especially attentive, friendly, and efficient, 24 hours. Elevator was fast and always available.
Meeting room was convenient and well-suited to our 3-day needs. Attentive staff re snacks, coffee, meals, etc. Always kept clean and fresh. Did not meet national code requirement for two distinct routes of emergency escape - e.g., there was but one door.
Conveniently close to O'Hare. Hotel's airport shuttle was great, but departure required a cab because the shuttle didn't start in time for my early departure. Most places I stay offer 24-hour service dependent upon 15 minutes' notice or night-before arrangement for oddball departure times. Some places provide none at all. "If you're gonna do it, then do it."
The attached restaurant was a high point and pleasant surprise - service and food quality were both outstanding, and with convenient hours. Breakfast served in attached atrium - bright and cheerful but overpriced for an average meal.
Personal room decor - especially carpet - was dark and seemed dirty, whether or not it was actually so. Bath was sparkling clean, so assumed remainder was OK. The carpet is repulsive. Room maintenance was always timely and complete, so I think I'm probably complaining more about the decorator's taste than about the actual condition of the property. I do NOT like to sit on cloth-upholstered desk chairs, no matter how usefully designed, for the simple reason that there's no legislating past users' personal habits. This chair seemed to have mild but detectable and unpleasant organic odor.
The bed was OK. I personally prefer a more standard high-quality bed. This thing was of the new fad models with so much bedding that it tended to bunch up into lumps beneath the sheet, making for morning pain in back muscles (as is unavoidable when too much bedding is present beneath a sheet pulled properly taut - the sheet stays tight, but the overly generous bedding shifts and bunches beneath it.) Typically, the duvet - another accursed modernity - was either too hot when in place or too cold when thrown back. No summer blanket in place. Pillows fresh and plump, decent choice between soft and firm. Sheets were suitably fine percale. The mattress was comfortable and of nice quality, while the assembly of nice-quality under-linens was a well-meaning but ineffectual - and uncomfortable - attempt at faddish modernity.
Room air conditioner was typically accurate but noisy and breezy, even on low settings.
In retrospect, it would seem that this hotel's excellent high points are so good as to over-emphasize its average or lesser points. I would assuredly return, even if I had to partially strip the bed.
- Official Description (provided by the hotel):
- Welcome to The Holiday Inn Elk Grove Village, Illinois. We are minutes away from O'Hare International Airport (ORD) in the heart of the Northwest Suburbs of Chicago. Our award winning associates are ready to ensure your stay with us is a success. We offer shuttle service to and from O Hare (6:00am to 10:30pm) for only $5.00 per person/per trip, as well as complimentary transportation within a 5 mile radius of the hotel (including Woodfield Shopping Center). We also within walking distance to easy public transportation to Downtown Chicago. Our friendly staff and clean rooms offer efficient work space complimented by free ultra fast high-speed wireless Internet. Our dining options include a visit to Shelby Campbell's restaurant attached to the hotel featuring our new full menu. Known for local favorites like our chili, pizza, and newly added lobster mac N cheese, Shelby Campbell's still offers the famous Shelby Steak and pork chop, and is also available for room service. We look forward to you checking in with us. ... more less
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- Also Known As:
- Holiday Inn Chicago Elk Grove Hotel Elk Grove Village
- Holiday Inn Elk Grove Village
- Elk Grove Village Holiday Inn