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“Friendly staff” 3 of 5 bubbles
Review of Holiday Inn Crystal Lake

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Holiday Inn Crystal Lake
Ranked #1 of 4 Hotels in Crystal Lake
Kalamazoo
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Friendly staff”
3 of 5 bubbles Reviewed 20 February 2012

Beautiful lobby with way overpriced items in the gift shop and restaurant. Parking was free and they had a free shuttle to and from the banquet hall (there for a wedding).

I'm not sure what the deal was with the breakfast buffet but there were hardly any items on the buffet.

The rooms were nice but missing outlets. Had to unplug the lamp just to plug in my phone and when doing so saw condoms and popcorn behind the dresser. The coffee maker was set up in the bathroom probably for this reason.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Trenbren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Crystal Lake, responded to this review, 15 August 2012
Thank you for all of the great comments about your experience with our staff. We look forward to seeing you again on future visits!
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258 reviews from our community

Traveller rating
    105
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Baden-Baden, Germany
Level Contributor
123 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 18 December 2011

I stay regularly at this hotel when travelling to Crystal Lake on business. I have stayed at others (Hampton Inn, Comfort Inn and Suites), which are all OK, but I prefer the Holiday Inn for service and facilities.

The hotel is comfortable, has a good restaurant and good facilities including pool, fitness center, laundry room, conference rooms and even a night club. Fittings and upholstery are a little dated, but rooms are clean, comfortable and large.

The staff at Holiday Inn are very helpful and friendly and have often gone above and beyond my expectations. The Holiday Inn offers a convenient shuttle bus which can help to get you to and from the hotel.

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ujamaflip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Crystal Lake, responded to this review, 21 December 2011
Thank you so much for your kind review of our hotel. We appreciate that you stay with us and especially want to thank you for your nice comments on our staff. We pride ourselves on going above and beyond our customers expectations and are thrilled that we have been able to make your stays enjoyable. Thanks again and have a wonderful Holiday season!
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Libertyville, IL
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 13 December 2011

Went there for a wedding on Dec. 3, 2011 and stayed over. The room was clean and typical. The reception was very nice. The restaurant was nice - we had breakfast there the following morning. The staff was friendly and attentive. My only problem was the club at the facility. It's called FML.

After the wedding a lot of us went to the club. We'd all had an awful lot to drink at the recption and were having fun and didn't want it to end. There was one black gentleman at the recption and he was the only one in our group that the doorman didn't allow into FLM. He said that he was too drunk. I know I and a lot others in our group had more than he did. I found this SO unacceptable.

Room Tip: We had a typical HI room but I know they have larger ones with mini kitchens because others staying...
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  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank atcdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Crystal Lake, responded to this review, 18 December 2011
Please accept my apologies for any inconveniences this may have caused you. It is unfortunate that your companion was not granted access into the club.
While FML is inside the Holiday Inn, it is owned and operated by a separate entity and those decisions would be made by FML Management.
I would like to point out however, that when it comes to serving alcohol, the law is very clear. It is unlawful to serve anyone who appears to be under the influence. I know that their servers as well as ours are certified and trained in serving responsibly and we must rely on their judgment.
Again, our apologies and we appreciate your comments. I will pass them along to the management of FML.
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Chicago, Illinois
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 November 2011

We booked a 2 day workshop for Commercial Finance Training and the accomdations offered and delivered were exceptional. From Marla helping our Company facilitate the days plan with food and beverage to the ease of breakfast, lunch, and dinner for our attendee’s this Hotel hit it out the park. We are in the process of booking our December event again.

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FinanceGuy8600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Crystal Lake, responded to this review, 28 November 2011
We are thrilled that you enjoyed the accomodations and we will be certain to recognize Marla for making an impact on your event.
Thanks agin, we look forward to hosting your group again!
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jacksonville, fl
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 3 November 2011

My wife and I stayed here for two nights while visiting the Chicago area. Check in and check out was hassle free and the staff were friendly, including the restaurant personnel where we had breakfast one morning. The room was clean and the bed was very comfortable. The only negative comment, but it wouldn't keep me from staying there again, was that the room furnishings were dated. We don't watch television, but this was the first hotel/motel we've stayed in for quite a while that didn't have a flat screen TV and the furniture appeared old. Despite that, it was a very pleasant stay and would stay there again.

  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank reallaw46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICHICL_manager, General Manager at Holiday Inn Crystal Lake, responded to this review, 28 November 2011
Thank you so much for the very nice comments about our hotel. We pride ourselves on having some of the best staff in the industry.
You will be happy to know that very shortly, we will be upgrading to the new high definition flat panel TV's as part of our ongoing upgrades.
I hope you will come back soon and more importantly see the continuous improvements that we are making.
Thanks for staying with us and especially for your comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Crystal Lake

Property: Holiday Inn Crystal Lake
Address: 800 South Illinois Route 31, Crystal Lake, IL 60014
Phone Number:
Region: United States > Illinois > Crystal Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Crystal Lake
Price range (per night): ₹ 6,741 - ₹ 9,620
Hotel Class:3 star — Holiday Inn Crystal Lake 3*
Number of rooms: 197
Official Description (provided by the hotel):
McHenry County, Illinois' only full service hotel, the Holiday Inn Crystal Lake and Conference Center is situated in a park-like setting filled with oak trees and overlooking quaint, sparkling Lake Acorn. Perfectly situated near several corporate centers for Sage, Medela, Snap on Tools, Affinia Brake Parts, Centegra Healthcare, True Value and more. Less than five minutes from Pingree Metra Train Station serving the northwest suburbs and downtown Chicago, the area boasts unique attractions including Three Oaks Recreation Area and the Quarry Wakeboarding Park, Raue Center for the Arts, Woodstock Opera House, Sanfilippo Museum (reservations mandatory), Algonquin Commons Shopping District, Volo Auto and Illinois Railway Museums, Grand Victoria Riverboat Casino and several championship golf courses. 11 miles north of I-90 Elgin interchange, we are 45 minutes from O'Hare and Rockford Airports. On-site amenities include 24-hour business and fitness center, large indoor pool, complimentary high speed Internet (Wi-Fi), Simply Smart Bedding Collection, 18,000+ square feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Car rental agency located on site and a complimentary shuttle runs within a 5 mile radius, based on availability. We are also a pet friendly hotel, with a pet deposit required at check in. Holiday Inn Crystal Lake staff prides itself on service in a hotel boasting value and variety. ... more   less 
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Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Crystal Lake Holiday Inn

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