We were in Illinois for a baseball tournament the week of August 3rd thru 7th and this hotel came highly recommended from Crystal Lake Travel. Upon arrival, I had to wait several minutes to even get the attention of a desk attendant to check in and then had to listen while they discussed the previous guest. I also overheard a guest report to the staff that the sofa in her room had a “big hole” and she wanted to be sure she was not charged for the damage.
We were given a room on the third floor (313) that smelled of smoke, had broken tiles in the bathroom, mold on the shower walls, light bulbs that did not work, and damaged furniture. I make these items known to the front desk immediately. The hotel was FULL, so there were no other rooms available. No offer was made to discount the room or make any other concessions, other than an apology.
Once home, I passed along my concerns to the travel company I booked with who in turn forwarded those to the Hotel. I received a reply from the hotel that they did an investigation of my issues and didn’t notice the smell but would repair the tiles and broken furniture. They thanked me for bringing my concerns to their attention and they would make some repairs. Considering these issues have been reported before, I would caution future guests that this hotel is all talk and no action.
- Official Description (provided by the hotel):
- McHenry County, Illinois' only full service hotel, the Holiday Inn Crystal Lake and Conference Center is situated in a park-like setting filled with oak trees and overlooking quaint, sparkling Lake Acorn. Perfectly situated near several corporate centers for Sage, Medela, Snap on Tools, Affinia Brake Parts, Centegra Healthcare, True Value and more. Less than five minutes from Pingree Metra Train Station serving the northwest suburbs and downtown Chicago, the area boasts unique attractions including Three Oaks Recreation Area and the Quarry Wakeboarding Park, Raue Center for the Arts, Woodstock Opera House, Sanfilippo Museum (reservations mandatory), Algonquin Commons Shopping District, Volo Auto and Illinois Railway Museums, Grand Victoria Riverboat Casino and several championship golf courses. 11 miles north of I-90 Elgin interchange, we are 45 minutes from O'Hare and Rockford Airports. On-site amenities include 24-hour business and fitness center, large indoor pool, complimentary high speed Internet (Wi-Fi), Simply Smart Bedding Collection, 18,000+ square feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Car rental agency located on site and a complimentary shuttle runs within a 5 mile radius, based on availability. We are also a pet friendly hotel, with a pet deposit required at check in. Holiday Inn Crystal Lake staff prides itself on service in a hotel boasting value and variety. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
- Crystal Lake Holiday Inn