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Doubletree Collinsville/St. Louis
Ranked #2 of 11 Hotels in Collinsville
Certificate of Excellence
Reviewed 27 July 2012

Booked this hotel on an outside website and got a great deal for two nights. It is a 10 minute drive to Downtown St. Louis. We were in town this weekend for a couple of Cardinal Games.

The hotel is very nice! Has a very nice pool, restaurant, lobby, and free wifi. My wife and I did not use the restaurant, although it looked very good.

Hotel and room was very clean. The only thing that was kind of scary about the hotel was the elevator. We used it the first day, and it made a very loud screaching noise. The next morning we got on the elevator and the doors shut. We sat there about 4 minutes thinking we were stuck and then the doors opened on the same floor again, so we got out and vowed never to use that elevator again.

The property has been kept up very nicely and is close to lots of decent restaurants.

  • Stayed: July 2012, travelled as a couple
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Thank musicguy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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909 - 913 of 999 reviews

Reviewed 25 July 2012

I stay in this hotel at least 6 times a year for business travel. While it's far from the best hotel I've been to, it's certainly a great value for the price! I've read that other travelers have had cleanliness issues in the rooms - in over 20 stays, I've never slept in a dirty room. I do admit the hallways can get dingy, which is the only reason I've rated this property a 4. Porter's (the adjoining restaurant) is delicious - many Hilton hotels have subpar restaurants and in-room dining. This is not the case in Collinsville! The front desk staff are always helpful and courteous!

  • Stayed: July 2012, travelled on business
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Thank CCantu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 25 July 2012

Thank you for taking the time to review our hotel and your recent stay. We are delighted to hear your great feedback . We are continuing to work on the hallway carpet issues and strive to shampoo them as often as occupancy allows us. We appreciate your time and look forward to having you stay with us again.

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Reviewed 22 July 2012

The hotel staff were friendly and accommodating when we requested an early check-in. The room was clean though there were piles of towels and laundry along the hall which was at the very least unattractive and uninviting. Our problem came with the air conditioning. The air conditioner was noisy and though set at 72 degrees (any higher and the heat would kick on) it would run until it was freezing cold in the room. It would then kick off and stay off until it was suffocatingly hot. Further, the unit fan was so close to one of the beds and it blew directly on the occupant of the bed. The walls were paper thin and we could hear the people in adjacent rooms. It was not an especially pleasant stay.

  • Stayed: July 2012, travelled with friends
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Thank Traveler2Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 24 July 2012

We appreciate you taking the time to review your recent stay with us. I have sent your comments regarding the A/C to our manufacturer to see if they can help us troubleshoot the problems that you experienced.
I understand your concern regarding the linen as it does get back up in the hallways at times while our housekeepers are cleaning rooms. We are looking at more effiecent ways to control this issue.

Again thank you for your time and sharing your experience.

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Reviewed 18 July 2012

I have stayed here every year for over 12 years. He always been very happy with everything. Clean room, great staff, and Porter's is 5 stars!

  • Stayed: August 2011
    • Location
    • Cleanliness
Thank AutumnAshley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2012

This Hotel is conveniently located about 10 minutes from Downtown St Louis. It was remodeled within the past few years and on the surface is a nice business hotel. The hotel has absolutely the best staff I have encountered at a Hilton property. They are all a truly great staff and should be awarded for their superior customer service. However, the attention to detail is very poor.

Cleanliness:
The hotel hallways are filthy from uncleaned spills. The hallway on the 1st and 4th floors look like they have not been cleaned in months. The carpet is dark and is probably designed to hide spills/soils, but the cleaning is so poor it shows everything.

The room had a dirty window with face prints on it.

The toilet was dirty, I'm not going to detail...

The laundry room was nasty, the floor was wet and moldy and the trash was overflowing. Clearly not emptied in a long time.

The glasses that house keeping brought were nasty and poorly cleaned.


Maintenance:
The toilet paper holder was broken and spilled the roll into the floor continuously.

The door handle was loose, it was loose because the door doesn't close correctly and requires the user to pull forcefully to close it properly.

The remote control had dead batteries in it.

The elevator near the pool was continuously broken. Thankfully when it malfunctioned it did so in the open position.

There are a few broken key card readers on the doors at the pool so don't use them and don't use the west door in the hallway leading to the pool or u will have to walk around the building to re-enter.

The rear east doors stick and then slam when u finally get in or out.

The working elevators are totally slow and very very hot inside.



The bottom line with this hotel is that the customer service is superior but the maintenance and cleaning management people need some serious attention to detail.



The steakhouse attached to the hotel is great. Awesome staff and wonderful food. A little on the pricey, but the quality is worth it. Even if you don't stay here, try the resturant!!

  • Stayed: July 2012
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Thank gtraveler8001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 18 July 2012

Thank you for taking the time to review our hotel. We appreciate all of you comments good and bad. After 3 years since the remodel and running a very high occcupancy our hallways have taken a beating and need to be cleaned on a daily basis and agree it needs to be more often than that to keep up with all the spills. I have addressed the other concerns you had with engineering and housekeeping to ensure we are paying attention to every detail possible.

Again we thank you for you time.

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Additional Information about Doubletree Collinsville/St. Louis

Address: 1000 Eastport Plaza Dr, Collinsville, IL 62234-6103 (Formerly Holiday Inn)
Phone Number:
Region: United States > Illinois > Collinsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Family Hotel in Collinsville
#2 Romantic Hotel in Collinsville
Price Range: ₹ 6,190 - ₹ 9,764 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville

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