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All reviews navy pier warm cookies front desk attached parking great location whole foods outdoor pool mag mile hot breakfast rooms are comfortable great stay magnificent mile two blocks would stay again up to date easy access early check
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Reviewed 3 weeks ago

For the nightly rate you guys charge there should have A/C in your in hotel elevators and in rooms bathrooms. Especially because of your location that should be addressed it was muggy in the bathrooms and every trip on the elevator.

Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
Thank phillip472
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
B P, Guest Services / Front Office at Doubletree by Hilton Chicago Magnificent Mile, responded to this reviewResponded 3 weeks ago

Greetings phillip472,

We thank you for spending your Chicago retreat with us and we value the feedback shared within your review. With our hotel being just steps from Michigan Avenue, we hope you found an endless list of new discoveries.

We thank you again for providing thoughts on how we can further enhance the building and we look forward to shining bright again the next time we see you.

Warm regards,

DoubleTree Mag Mile

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We had a great stay! The room was very clean and as a total germaphobe, clean freak, I have to say, I didn’t notice anything bad to report! The lobby is very pretty. The cookies were awesome! The staff was friendly. There is a Starbucks in the lobby and some heated breakfast foods and snacks for purchase. The room was clean and comfortable and had a nice view of the buildings (even though we were on the 5th floor, we could still see some of the Willis (Sears) Tower). The location was nice. Very close to lots of tourist spots. We walked to Navy Pier in about 8 minutes. There is a beach on the lake very close to there too. Lots of nearby restaurants. Close to shopping. There is cornhole and a pool table outside on a deck on the 5th floor which was fun. The rooftop pool was a great amenity. My only ding on giving this place 5 stars was because there were no towels available and there were TONS of used ones all around the pool. I called to get some at the front desk but they said they didn’t have any and they’d send up the pool attendant. To their credit, she did come. The clean towels were all scooped up quickly though. :) It was really fun to swim at night and see the other buildings. We requested housekeeping when we checked in for the next day which you have to do and it was nice to get the garbage taken out and have clean towels and more shampoo. The in and out parking garage feature was clutch as we wanted to explore and go to certain places not in walking distance. We were really happy with our stay.

Date of stay: August 2021
Trip type: Travelled with family
Thank daisy47
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
B P, Guest Services / Front Office at Doubletree by Hilton Chicago Magnificent Mile, responded to this reviewResponded 3 weeks ago

Dear daisy47,

Your thoughtful review is received with our full appreciation, and we thank you for letting us know what you most enjoyed and how your next experience might result in us earning your perfect five-star review. We are thrilled to know that our central address served you well and your kind words regarding the warm welcome received by our DoubleTree team truly captured our attention. We have long believed that it is their genuine hospitality which brings guests back time and again and reading a review like yours further affirms that sentiment.

We applaud you for making the best of your Chicago visit and exploring all that awaits beyond our front doors. From the beach to the Navy Pier, and endless restaurant and shopping options, there is a new discovery beyond every turn.

We apologize again for the delay in restocking poolside towels, and we appreciate you bringing this to our attention. We will once again keep this in mind and when managed appropriately, we hope this will earn your full seal of approval. Until next time.

All the best,

DoubleTree Mag Mile

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Reviewed 4 weeks ago

Coming in for staycation Grace Kane gracefully let us check in a little bit earlier and omg the room that she choose for us view from 21 floor is everything I can ask for. Also yes doubletree cookies is great and outdoor pool is fabulous. Will definitely come back.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank veeritu2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
B P, Guest Services / Front Office at Doubletree by Hilton Chicago Magnificent Mile, responded to this reviewResponded 4 weeks ago

Dear veeritu2021,

Your review makes us blush just a bit, though we thank you for letting us know that Grace and the rest of our DoubleTree team fully impressed. We welcome you to our extended DoubleTree family and we look forward to you enjoying another cookie one day soon.

Warm regards,

DoubleTree Mag Mile

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Reviewed 11 August 2021

Great location. Access to a lot of things. Hotel personnel were friendly and willing to assist customers. Hotel was close to businesses, restaurants, grocery stores and Hospitals. The lake was close by as well.

Date of stay: August 2021
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Sightsee291781
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
B P, Guest Services / Front Office at Doubletree by Hilton Chicago Magnificent Mile, responded to this reviewResponded 4 weeks ago

Dear Sightsee291781,

Greetings from Chicago. While we concur that our hotel has a lot of great things working in our favor, we have always believed that it is the warm welcome provided by our DoubleTree colleagues which brings guests back year after year. We appreciate the kind words regarding our team, and we look forward to serving as your home-away-from-home the next time your travels bring you to Chicago. The fall months are a beautiful time to visit the city and we encourage you to be in touch if we can assist in planning a return.

Warm regards,

DoubleTree Mag Mile

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Reviewed 7 August 2021

This is a great hotel with friendly staff. They made us feel very special and comfortable. Jose from the Restaurant did a great job taking care of guests as he was short handed and Gustavo from the front desk went above and beyond to make us feel comfortable. We will stay here again during our visit to Chicago.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank hornerima
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
B P, Guest Services / Front Office at Doubletree by Hilton Chicago Magnificent Mile, responded to this reviewResponded 9 August 2021


Dear hornerima,

Whenever a guest shares that they will join us again, it leaves our team smiling from ear to ear. We thank you for calling attention to Jose and Gustavo, both of whom are shining stars, and fortunately for us, we have many on our team.

We appreciate your understanding of the short-staffed situation, and we are delighted to know that even during this moment, our DoubleTree team left a lasting impression.

It was a pleasure to serve as your home-away-from-home and we hope to do so again one day soon.

Warm regards,

DoubleTree Mag Mile

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