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All reviews full kitchen free dinner great location breakfast and dinner navy pier the sofa bed the magnificent mile top floor valet staff separate bedroom living area within walking distance complimentary breakfast evening reception michigan ave trump tower wrigley building
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Reviewed 6 September 2017

We would like to thank  Amberouse, Diane, Lucy, Barbara and Guillermo for having been aware of our requirements.

From the first day of our stay we didn't doubt that it was the best choice we could have done. Not only because of the comfortable facilities but because the staff was excellent.

Also, special thanks to Amberouse and Diane for their kindness that they showed us by offering us their absolute availability at all times. This is why our stay in Chicago was really memorable and enjoyable

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank anna_pericas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 8 September 2017

Thank you for the excellent review!
We never get tired of hearing when our team does a great job, thank you for recognizing Amber, Diana, Barbara, and Guillermo!
As nice as we believe our hotel is, we understand that our staff makes the difference, and hope that you'll come back to see all of us again soon!

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Reviewed 5 September 2017

I can't say enough about this hotel. Extremely convenient to the El and downtown. Very clean all throughout hotel, and rooms are very homey with super comfy beds/pillows! Welcoming and friendly staff - was able to get early check in and late check out! We love Hilton hotels and this was one of our very favs! Won't disappoint!!!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Jenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 8 September 2017

Clean and friendly is our hotel mission, thank you for your review!
We love your comments, and hope that you'll come back to one of your new favs very soon!

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Reviewed 4 September 2017

The lobby and check in area is very nice and staff was nice, but that's about it. The room was not ready for check in, once we finally got our room the pull out couch my children were going to sleep on had a giant urine stain on the under sheet. The toilet began smelling like sewage in the middle of the night, the pool was so cold we could not swim for long. The kitchen in room was nice, but the bed was not comfortable and the pillows were so soft there was really no point in using them. Overall my family got about 4-5 hours of sleep we were so uncomfortable. It's unfortunate because it is a nice location, and the views are nice, and oh yes like the other reviewers commented be prepared to wait for the elevators for a long while. I don't often write negative reviews, but we were not impressed by our stay.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank riabetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 6 September 2017

Hello and thank you for your review!
Although we always enjoy hearing when our staff does a great job, but we are very sorry to see that you were disappointed with your room. The stains and smells you mentioned are alarming to us. We do not know if you notified us of these issues, however we always want to know about issues like this so we can fix them right away.
We would love to hear more detail, would mind reaching out to us directly at jim.craver@Hilton.com?
We look forward to hearing from you!

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Reviewed 2 September 2017 via mobile

The suites here were perfect for families - spacious, full kitchen, and nice hot breakfast. The bathroom was so big, we were able to put our baby in the pack n play in there at night, and then our other child slept on the sofa bed. We all slept pretty well in our own spaces! The location was also very convenient to lots of attractions and also transportation.

The only drawback (and it's a small one) was that when we arrived, it wasn't clear how the valet worked or where to drop our car off. We got it solved quickly though. We would stay here again.

Stayed: September 2017, travelled with family
1  Thank tilney7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 3 September 2017

Excellent! Our large rooms make us the perfect hotel for families, and we are happy to see that you enjoyed your stay!
We look forward to your next visit, thank you for your posting!

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Reviewed 2 September 2017

The hotel and staff were great. Everything was clean, staff was very friendly and helpful with cabs and such. It was a much needed relaxing weekend away and will probably return again in the future. Awesome hotel!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank kimberlyhI1123SN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 3 September 2017

Thank you for the awesome review!
We are thrilled that you loved your room and our staff was great!
We can't wait to have you back for your next free weekend away!

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