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All reviews personal trainer chicago river heavenly bed great location executive club house of blues fitness center within walking distance the loop very nice hotel lobby bar free internet business traveler late check great room blue line few blocks
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Reviewed 13 August 2018

Our niece was holding her wedding at a venue in the city and she opted for the Westin as her hotel of choice. Great choice. Great for sightseeing, the Riverwalk, local restaurants and just relaxing. Great staff. Rooms are spacious, clean. It was a busy weekend so check-in was delayed well past the 4:00 time but it was okay. They accommodated our bags and we did a little exploring. Valet parking is a little steep so we used a local garage. It was fine - half block away. Other than that, the hotel was awesome.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaWinkler, Guest Experience Specialist at The Westin Chicago River North, responded to this reviewResponded 14 August 2018

Dear Gary,

Thank you for your wonderful feedback. I am happy to hear that you enjoyed your time with us and most importantly your nieces wedding was a success.

Please come back to visit us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

The hotel is a great choice, overlooking the river in River North. It is a seven minute walk to the Blue Line to O’Hare and you can walk to many sights. I had a lovely river view room. It had a great view but was quite dark given the one somewhat smallish window. That being said the room was spacious, lovely with a large bathroom. The bed was heavenly to sleep on.

The lobby is welcoming and there is a bar overlooking the river. The fitness facility is top notch. Well equipped and bright.

The staff is friendly and helpful. I would be happy to return.

Date of stay: August 2018
Trip type: Travelled solo
Thank Brooklyntraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaWinkler, Guest Experience Specialist at The Westin Chicago River North, responded to this reviewResponded 14 August 2018

Greetings,

Thank you for your feedback. The team is glad to hear that you enjoyed our beautiful hotel. We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

From the time I checked in, the staff were very passive, yet very engaging to those of European decent. The level of discomfort is inexplainable, similar to a stay in a mainstream hotel in the 1960's. I spoke to the manager Mr. Lodde, and he was quick to say they had 'diversity training'. Yet, they seemed to only have hospitality to those who did not look like me. Interesting.

Date of stay: August 2018
Trip type: Travelled on business
Thank mustbelove11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaWinkler, Guest Experience Specialist at The Westin Chicago River North, responded to this reviewResponded 14 August 2018

Greetings,

Thank you for your feedback and I am sorry you had a negative experience upon check in. I want to assure you that this will be addressed to ensure that the whole team is aware of your feedback to ensure this misunderstanding does not occur again in the future.
We are very proud that our hotel is a very diverse place including our whole team as well as our valued guests such as yourself.

Again I am very sorry you feel this way, and want to address this with you if at all possible. Please contact me directly so that I can further assist you with this concern.

Sofia Winkler
Sofia.winkler@westin.com

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Reviewed 9 August 2018 via mobile

The Westin Chicago River North has easy airport access via the subway. At Chicago O’Hare airport baggage claim look for the sign for Trains to City - CTA, go down the escalator and follow the signs to the subway station. It is a Blue Line train for $5 adult ticket one way or $10 for a 24 hour pass — no reason to worry about traffic delays or expensive taxi. To walk to the Westin, get off at the Clark/Lake Station and take the exit for the James R. Thompson Center. Walk toward the Chicago River and look for the Marina Towers which look like big corn cobs. Go across the river and the Westin is across the street from the House of Blues. The Westin service is outstanding...housekeeping, lobby bar, Executive Lounge, bell staff and reception. The rooms are large, clean and well-maintained. The fitness center is outstanding for a hotel with a wide selection of dumbbells, weight machines, cardio, and various other exercise equipment. The sauna in the men’s locker room was cold however because of the outstanding fitness center I rate this hotel five stars. You can complete your gym workout overlooking Dearborn Street. The view from the executive lounge of the Chicago River and the Loop skyscrapers as another plus. I recommend this Weston and would return again.

Date of stay: August 2018
Trip type: Travelled on business
1  Thank GreatBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaWinkler, . at The Westin Chicago River North, responded to this reviewResponded 9 August 2018

Dear Ben,
Thank you so much for your kind feedback. I am glad you enjoyed your stay with us and loved our hotel. You also the chance to explore the city and most importantly take advantage of the Subway trains. The train is pretty awesome and very convenient.
Our team is very happy to hear that we lived up to your expectations. Please come back to visit us soon.

Sofia Winkler
Guest Experience Specialist.
Westin River North Chicago
420 N. Dearborn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

The room was very clean and the bed was super comfy! Hotel staff was beyond friendly and helpful! The outside bar area was inviting and welcoming. Attended a meeting at this location and the meeting facilities were also very clean, although a bit cold.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaWinkler, Guest Experience Specialist at The Westin Chicago River North, responded to this reviewResponded 8 August 2018

Dear Erin,
Thank you so much for your great positive feedback. I am happy to hear that you enjoyed our beautiful hotel, and that our staff's service level met your expectations.
We hope to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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