Wonderful location. Customer service was good. They gave us a room with a view of the river (beautiful). Self parking was easy and convenient. A couple of small things... It's no one's fault at the hotel, but there were a lot of screaming kids in the lobby and in our hallway, especially really late at night. They gave us a handicapped room (we are not disabled) which was OK but the shower was disappointing...the shower head was a hand held wand and did not have a place to secure it while showering (difficult to shower, shave legs, wash hair...while holding onto the wand). We only had one coffee mug in the room instead of two. The bed was great, and TV was easy to use. We'd love to stay here again.

Nice stay. Evyan at the front desk was very kind and helpful. Our room was clean and this hotel is a very short walk to the Magnificent Mile. It’s across the street from NBC. This is an older hotel so it felt more like a 3 star hotel. Still clean though. There is no valet parking so you have to pay nightly fee to park your car underneath the hotel.

My only complaint is the $25 “daily credit” that you receive upon check-in…it’s a scam. There are delivery fees and taxes that you have to pay on ordering room service and it gets pricey quickly without even realizing it.

Loved my stay here in this historic hotel with a fantastic pool indoor dating from the 30’s. the location is right downtown and the checkout and checking in process was super smooth. Had drinks at the lobby bar which had a great cast of characters. The staff were efficient and very discreet.