If I could give 0 stars I would. Although being close to the river seems appealing, this hotel simply does not meet even a minimum standard of acceptability. The staff at the front desk are extremely rude. The lobby smells like cigarette smoke. Everything looks outdated. After an unpleasant back and forth about my reservation, I finally got checked into my room. On my way to my room I saw roaches on the floor. The room had a musty odor and the carpet was gross. I was beyond disappointed. I would NOT recommend. Save yourself the trouble and stay somewhere else.

Let me say that first, I was asking that they make an accommodation for my own stupidity. I was told that my meeting was at the Loews on the River. Unfortunately they meant (and probably said) Loews on N. River (which is by the airport). I booked for a Marriott property across the street from the Riverwalk Loews. Second, the Sheraton desk staff and the Marriott Titanium staff were very helpful. After talking to the Marriott Titanium staff (who spoke directly with the hotel manager) I was told by Marriott that as long as I could show proof that I booked in error based on location the hotel would allow me to cancel the reservation and book for a property closer to the airport.

My complaint is that I brought in the meeting confirmation email to the Sheraton Manager who subsequently denied that he ever agreed (he said he had to “maintain the brand integrity”) - so somebody is flat-out lying to me, and that’s what’s triggering me.

15 years of platinum (and then titanium when that became a thing) membership apparently means little. I suppose I can live with that. Honesty and Integrity are different matters.

Started checking in at 1230am but even with only two people in front of me in took 40 minutes for the one person on staff to get me to a room. Couldn’t get the online check in to work nor could the others in line so I was stuck waiting.
I got “upgraded” to a river view room but it wasn’t really an upgrade because the room was an accessible room (of which I wasn’t notified) and the shower head was broken. Plus the fridge wasn’t plugged in and it was gross behind the console trying to get to the plug. The room also smelled musty.
I got the room switched the next day but drawers are broken and the room is just so basic.
Location is likely the most redeeming part of this hotel but for 4 stars there are better choices I’m sure