The first hotel I have ever stayed in that has a fridge marked- the temperature in this fridge is not sufficient to keep milk, food or medicine cold! If you require a refrigerated unit - please call customer service.
I did - and they don’t have any - advised to call again tomorrow.
Unbelievable that this is rated as 4 stars
Dear kate m,
We apologize for the misunderstanding with the in-guestroom amenity. The amenity in reference is our hotel mini-bar which has been deactivated and is noted with the advisory that the temperatures will not maintain food/drinks at appropriate temperatures for the safety of our guests. We apologize we may have been out of inventory when you inquired, and are striving to enhance this particular offering at this time understanding guests need for a unit. Thank you.
The beds were comfortable. The room was clean. The food was less than desirable but within walking distance to a lot of places. Excellent views. The only reason I gave 4 stars is because you have to purchase everything on top of the room charges. Everything costs here. Internet is not free. There is a daily fee you have to pay as well. My $2000 reservation turned into almost $2700. It was a little disappointing how much they charge in addition to everything else.
My husband and I stayed here for two nights while in Chicago! During this time, there were about two huge conference that reserved the restaurants so we didn’t get a chance to experience the hotel’s dining service. Overall, the hotel is pretty busy. Their inside bars do not start serving until 4PM or 5PM (including room service), so my husband and I had to walk along the river walk to have drinks elsewhere.
Additionally, the rooms were nice and spacious as we had a good view of the river. I am unsure if I would return again due to the hotel’s high traffic and evening selected dining hours, but I would recommend it to others in need of a business event hotel.
There are several reasons why the Sheraton Grand Chicago hotel is considered to be a great hotel:
Location: The hotel is situated in a prime location in downtown Chicago, offering easy access to some of the city's top attractions, such as Navy Pier, Millennium Park, and the Magnificent Mile.
Amenities: The hotel offers a wide range of amenities, including a fitness center, indoor pool, and multiple dining options, making it easy for guests to relax and enjoy their stay.
Rooms: The hotel's rooms are spacious and well-appointed, featuring comfortable beds, modern decor, and stunning views of the city.
Customer service: The hotel has a reputation for providing excellent customer service, with friendly and helpful staff who are always willing to go the extra mile to ensure guests have a memorable stay.
Meetings and events: The hotel has extensive meeting and event spaces, making it a popular choice for business travelers and those planning weddings or other special events.
Very clean room and surprisingly quiet despite being next to the ice machine room. Room service is PROMPT as was housekeeping and bellhop. Our room didn’t have a fridge or microwave but we asked for a fridge and they delivered one quickly. We stayed in a junior suite but there was no bedding for the couch-bed so we had to ask the front desk. The king sized bed had no blanket or comforter which we found odd but it was so warm out we really didn’t need it. Bed was comfy and room had modern decor. Room service had a limited menu but the food was okay. The lobby is dimly lit as other reviewers have said and difficult to locate the bathrooms and elevators. Very convenient location as we were able to walk to Navy Pier and other touristy things. Overall the staff was super friendly and we will definitely stay here again.
