The hotel is a typically nice Sheraton hotel - beautiful hotel, immaculate rooms, comfortable beds, restaurants (overpriced of course) great view of the river, location is great, just all good....except the WiFi. Couldn’t hardly do any work while I was here for a conference. They have 2 WiFi networks - I couldn’t connect to our VPN using their regular WiFi - called Sheraton front desk and they put me through to IT and they told me I had to use their other WiFi network that is just for people trying to sign on to a VPN. After 3 hours I finally got to work some, but even then I could not always connect to my VPN. Other than that the hotel is really nice.

Great room, as I expected from the Sheraton, great location on the river, I loved the river walk & close to all the highlights of Chicago. The service was good and I had no problems checking in or out. I love Chicago, so I try to experience different high end hotel every trip, but I would book here again.

I had to book a room for a conference at the last minute and wasn't sure how to get the reserved room rate online. I took a shot in the dark and e-mailed for help. Ms. Crystal Mathis gave me a call right away and patiently talked me through the process. It relieved a lot of my stress, and it was a great introduction to the hospitality at the Sheraton Grand Chicago!