Reserved room (king) unavailable at checkin, put in double room and had to switch next day. It was a complete disaster, no one knew what was going on. Said they would text us but didn't. All day long we had no room and no access to our luggage.

They tried to check us back in to the double room. No one knew where our luggage was. The front desk person finally found us a king room, basic, no upgrade for our inconvenience. She said she'd call us to check in on the status of our luggage and never did.

We asked for a refrigerator for our room, it never showed up and the request wasn't even acknowledged.

I spent almost a full day with no room, which I paid for. I spent what felt like hours in lines and waiting for people to figure out our room / luggage situation. The service in the hotel bar was horrible, more waiting. No apologies, no concessions, nothing. I won't stay here again, and likely won't stay at a Sheraton again. One mistake is forgivable, several is indicative of a trend.

Great location, Walking distance to everything around the river. Room was very clean and recently updated. Huge TV in the room. It was my wife's birthday and the hotel left a snack plate and bottle of wine in the room. Noise from adjacent rooms and the room above was loud, the person above us took showers at 4am, 2 am, 8 am......woke us up. We had a room on one of the curved part of the hotel, it made the room a funky shape but it wasn't a big deal.

One thing I wished, our room looked over the top of the loews next door and they had this large common area on the roof of one of the buildings with loungers, fire pits, outdoor games to play, a bar and a heated pool. Everynight at dusk that place was full of activity and people. We wished there had been some place like that for us but not sure they have any way to do it. Just one of those things you have to plan for when you build the building.

Bed and pillow were comfy. There is a Walgreens and target nearby so you can bring some snacks and drinks back to the room.

As a note, Chicago is a wonderful city, but it is overrun with beggars at times so be aware when you are walking back at night, or just take a cab or uber

nice location , clean rooms much expected from Starwood hotels worldwide. hotels has many corporate customers and occupancy rate is always high . good hotel choice if you are not in for any surprises . service I can say is just average