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CyndyL
Gaithesrburg, MD

Great, great location!

4.0 of 5 bubblesReviewed 21 Nov 2014
I was there for a conference, yet given the hotel's great location I was able to take time and truly enjoy a lot of the attractions the city has to offer. I walked everywhere and was back in the hotel in time for my meetings! The views from the hotel are amazing as it's located right on the Chicago River Walk. The hotel is very comfortable and very nicely decorated. If anything, it may be a bit too large so you can get good exercise just walking around in the hotel. I did not use the swimming pool or fitness center but checked them out and was really sorry I hadn't brought my bathing suit and sneakers! They were very modern, clean and inviting. The front desk staff was absolutely wonderful and helpful in every way as were the concierges, but I personally thought that the greatest Ambassador the hotel has was the porter Mustafa. His contagious smile, cheerful disposition and daily welcomes brightened everyone's day. I would definitely love to have the opportunity to stay here again and would recommend the hotel to others.
Date of stay: November 2014
Trip type: Travelled on business
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryan W, Manager at Sheraton Grand Chicago Riverwalk, responded to this review
Responded 23 Nov 2014
Hello CyndyL

Thank you for taking the time to share your recent experience and kind words with us. I’m delighted to hear that Mustafa and the rest of the team were able to leave a lasting impression, and that you were also able to take in the many sights and sounds of Chicago during your recent visit.

It was a pleasure to have you as our guest and we look forward to seeing you again soon !

Warm regards,
Bryan W.
Front Desk Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 22 November 2014

This Sheraton has a beautiful interior and the front desk and Concierge were wonderful. We were upgraded on my husband's recent business trip to the remodeled tower of the hotel. The only downside I can say, in being a seasoned traveler, was that they are in need of additional housecleaning staff. My husband and I left early in the morning, and by 1:00pm the room still was not cleaned. When we told the front desk they said they only had 2 women on the floor cleaning. Well, my reaction was hire more people? With the amount of money being spent by a continuous flow of business conferences, I would imagine that could be accomplished. Also, in the morning when we went to shower, they never replenished the shampoo and soap. The hotel is close to Michigan Avenue, and so that is very positive.

Room tip: Ask to stay in the remodeled tower
Date of stay: November 2014
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank MichelleV0305
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryan W, Manager at Sheraton Grand Chicago Riverwalk, responded to this reviewResponded 24 November 2014

Hello Michelle V,

Thank you for taking the time to share your recent experience with us. I’m delighted to hear that overall you did enjoy your recent stay with us and that the front desk and concierge team were able to have such a positive impact on you.
I also wanted to thank you for sharing the gift of feedback with us regarding the challenges you had in regards to housekeeping. I will be passing this feedback along to our housekeeping team so that they have the opportunity to investigate, refocus their energies, and work towards preventing experiences like this in the future.

It was a pleasure to have you as our guest and it’s my sincere hope we have the opportunity to welcome you back again in the future. When this time comes please do not hesitate to reach out to me prior to or during that stay. It would be my pleasure to personally work with you to ensure that you do not have a similar experience and are able to leave the Sheraton Chicago with a truly unforgettable and enjoyable memory.

Warm regards,
Bryan W.
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2014

Had the most wonderful room looking out over the Chicago river (see Pic). Spent 2 nights over St.Patricks Day. Staff was awesome room service was prompt and hot. Room was clean, and modern. I would highly recommend.

Room tip: book ahead ask for river or lake view , (worth the upgrade)
Date of stay: March 2014
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Pop68526
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary P, Guest Relations Manager at Sheraton Grand Chicago Riverwalk, responded to this reviewResponded 26 November 2014

Hello Dennis F,

Thank you for sharing your experience with us. The hotel is perfectly situated to view all the festivities during the St. Patrick's Day weekend. We look forward to you enjoying another weekend back at the Sheraton and feel free to contact me if I can assist in any way.

Cheers!
Mary P. Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2014

This is a good hotel with magnificent vies from all rooms. We were on the 26th floor and looked over the river and skyline. The hotel was very well appointed and the quality of furnishing in keeping with a 4* hotel. The staff were friendly and very polite and helpful. Their local knowledge was most helpful. Would highly recommend this hotel to any tourist.

Room tip: Any room would be OK, don't worry too much about your allocation.
Date of stay: October 2014
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank JennyD3163
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryan W, Manager at Sheraton Grand Chicago Riverwalk, responded to this reviewResponded 24 November 2014

Hello JennyD3163,

Thank you for taking the time to share your recent experience and kind words with us. It was a pleasure to have you as our guest and we are certainly delighted to hear that you would recommend others, as well as return yourself.

It was a pleasure to have you as our guest and we look forward to seeing you again soon!

Warm regards,
Bryan W.
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2014

I've stayed at this Sheraton for conferences before and they have clean rooms, well appointed common areas, and very comfortable beds. Was planning to come back but had an emergency. Apparently my conference hotel reservation was not cancelled by my office and my cc was charged the cancellation fee. I was charged but and after considering the info then willingly credited me for an evening we did not stay there. Because of this, I will consider staying there another time. This is a very well managed Starwood property. Thank you!

Date of stay: November 2014
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank SummerFlowers425
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary P, Guest Relations Manager at Sheraton Grand Chicago Riverwalk, responded to this reviewResponded 24 November 2014

Hello SummerFlower 323,

Thank you for your kind remarks and for taking the time to review our hotel. We are happy that we were able to credit you for the cancellation charge. We look forward to assisting you the next time the conference is at our hotel. Please contact me if you need anything!

Best regards,
Mary P. Executive Office

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Reviewed 20 November 2014 via mobile

I stayed here for 3 nights and what can I say.

1) Amazing service
2) Fantastic staff
3) Rooms were sublime
4) Location is perfect
5) Amenities are wonderful
6) Hope to one day go back again ;)

I would recommend a room on a higher floor, as I had amazing views and stunning sunsets every night.

Going for club level acces is a MUST do, as it's an amazing extra with perfect, caring service.

100% Yes from me

Date of stay: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank kristofd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary P, Guest Relations Manager at Sheraton Grand Chicago Riverwalk, responded to this reviewResponded 24 November 2014

Hello Kristofd,

Thank you for your amazing review of our hotel. We appreciate you sharing your experience with us and are pleased that you had a wonderful stay. We hope you can find the time to come back and visit us again. Please let me know if I can help in any way.

Best regards,
Mary P. Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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