I have stayed at many hotels, and I have to say the Sheraton, Chicago was one of my Top 10. The welcome was pleasant and my room was beautiful with a gorgeous view from the 32nd floor. I would definitely stay again. Thank you Sheraton Chicago for being so hospitable!!
Hello TraumaRN90814,
Thank you for your thoughtful review. We are happy you were impressed by our hotel and staff. We appreciate your business and look forward to assisting you upon your return. Please feel free to connect with me if you need any assistance.
Best regards,
Mary P. Executive Office
The Sheraton Chicago Towers is well-located along the river, with good views from all directions, including of the river, cityscapes and peaks at Lake Michigan. The rooms are well-appointed, though not very spacious for the room rate. The beds are comfortable, with big heavy comforters and lighter comforters underneath, so whatever you prefer is available.
Like many city hotels, there is no refrigerator space to use, only a fridge filled with expensive sodas and waters that you will be charged for if you take, or even if they move out of their space, apparently. (The hotel took off the $7.97 charge for a Gatorade fruit punch that I did not in fact consume--that's what I mean by expensive!)
My primary warning is about the option you can choose if booking online, or that you might be offered at the front-desk at check-in, for the "Green" or "Sustainability" program. In most hotels, at any cost-point, this means the option to not have beds changed and towels replaced every day, and that's what the program sounded like it would be like at check-in, when we agreed.
Instead, it meant no housekeeping service at all. None. Not one housekeeping person came in the room for four days, which meant no waste-baskets were emptied, the bathroom was not cleaned, and nothing was replenished, not even the tissues, which ran out on the third day. The room had a single-cup coffee-maker, but there were only two pods of coffee provided, and only two sugars and two creamers, total! Busy all day at our conference, we did not bring this up until the third day, when we complained to the front desk. But even then we were told that was the way the program was, and apparently there was no way to get housekeeping service back! I stayed another day and a half, but no one called to ask if we needed anything. I ended up taking a box of tissues out of the pool locker-room.
I have sent a detailed complaint to the hotel. We'll see if there is any response.
Enjoy your stay, but if you want housekeeping at all (as part of your fairly high bill), don't go green, unfortunately.
Hello Aigar,
Thank you for taking the time to share your recent experience with us. On behalf of the entire team here at the Sheraton Chicago I truly and deeply apologize for any miscommunication regarding the Make a Green Choice program, and any inconvenience this caused you.
I’d like to connect with you personally regarding your recent experience if you have a moment to discuss at it. At your earliest convenience if you could reach out to me at bryan.williams@sheraton.com so we can arrange a time to speak I would truly appreciate it as myself and the rest of the team would like to hear your feedback and work towards preventing the items that caused challenges for you during your stay.
Warm regards,
Bryan W.
Front Desk Manager
We had a pleasant experience at this hotel and we loved it. We would definitely stay at this hotel the next time we are in Chicago. The lobby is spacious and comfortable. The staff is amazing and very friendly. The rooms are super clean and spacious. The even have a 'Go Green' option where if you choose not to have your room cleaned, you get $5 off on your breakfast. The all-you-can east breakfast restaurant on the second floor has the best food ever. The restaurant staff were amazing too. The gym and the pool were fantastic. I would definitely recommend it to anyone visiting Chicago and looking for a place to stay at.
Hello UoT2014,
Thank you for your amazing review. We are very happy that you enjoyed your stay and we look forward to your return. We appreciate your loyalty to the Sheraton and thankful that you will recommend our hotel.
Best regards,
Mary P. Executive Office
This is a fine corporate hotel. Lobby and renovated rooms sre spacious and comfortable. Front desk staff were excellent and accommodating (we checked in at 11 am, and were able to get into a renovated king room far from elevators and ice machine). Some things that were chintzy: no free wifi, and a $25 charge to use minibar as a fridge).
Hello Ave,
We appreciate you taking the time to give us this outstanding review. I'm happy you had a pleasant experience with our staff and look forward to welcome you back.
Best regards,
Mary P. Executive Office
I have stayed at this property twice within the last month, and both times had a pleasant experience. I love the Sheraton option to "Go green" and earn rewards for not needing housekeeping service until the end of my stay. I was able to use food and beverage vouchers in the lync café to get coffee each morning which brightened my day. In my first stay I had dinner at Shula's which was a wonderful meal. All of my encounters with the guest service team were excellent. During my first stay, I had a minor issue where the bathtub wasn't draining well. The hotel resolved the issue and called twice to follow up that it had been taken care of which I greatly appreciated.
Hi aande262,
Thank you for your review. We are pleased to know that you enjoyed both of your recent stays. It's nice to hear that you were happy with having a choice of choosing our Go Green program. We appreciate your loyalty and look forward to welcoming you back on your next trip to Chicago.
Best regards,
Mary P. Executive Office
