This is a very popular hotel and the reception check in area seems to be permanently busy. The location is excellent, in the heart of downtown and next to the river, near to the lake. The interior design / layout struck me as being typical of a hotel built in the 70's so I was surprised to find it was built in in 1992. We found the layout very old fashioned, which is not a criticism, just an observation.
The hotel was fine for us, great location and near to where we wanted to go. Our room was large but a bit dark look over the city and needed more lighting. The telephone was on the working desk with no bedside handset, so if you book a wake up call you have to get up and walk to answer the phone. some of the power points did not seem to work with our transformers and we had to ask for a technician to get the TV to work. but these were not serious problems. The only real issue I had was the wifi internet was extremely difficult to be able to log on too and it did not work with Chrome, only IE.
All in all it was a good reliable experience. The room was clean, the hotel had good facilities and was in a great location. It was an old fashioned interior design, so for me it will not be a great hotel, but it is a reliable hotel