Stayed here for 5 nights on a business trip and had no complaints. Check-in was effortless (thanks Alexandra!) and its convenient location made the trip tolerable. I’m not sure how much the room cost (probably not cheap), but if I had to choice on my next business trip to Chi-Town, this Sheraton would be right up there. Also, room service was pretty good – try the buffalo wings!
Thank you so much for spending time with us and sharing your positive remarks. It was a pleasure to host you and we look forward to welcoming you back (especially for buffalo wings!) in the near future. Safe travels!
Excellent customer service, with very good responsiveness to frequent stay guest. Very good location near to all action--museums, recreation, restaurants, etc. Very professional and helpful staff. Club room breakfast and snacks were a nice bonus.
It was a pleasure to host you and thank you for taking the time to share your review. Come back and see us again soon. Safe travels!
I had a fantastic stay at the Sheraton Chicago - the staff were welcoming immediately upon arrival and throughout the duration of my stay. The rooms were clean, very comfortable and well equipped. I was particularly pleased with the size, quality and cleanliness of the fitness & pool areas - which I am usually disappointed by in other hotels. Highly recommend this hotel to anyone planning a stay in Chicago.
Thank you so much for your business and positive accolades. It was a pleasure to host you and look forward to welcoming you back to our hotel again soon.
On a last minute notice we decided to book a room at the Sheraton. We were very pleased by the friendly service experienced during our stay. What was very impressive was the consistency of the service from our initial check to the time for us to depart. We asked for a later checkout which was handled upon our arrival in a very pleasant and comforting manner.
Thank you for taking the time to share your review and spending the holiday weekend with us. We are very appreciative of your business and look forward to seeing you again soon.
My husband and I had such a great experience at the Sheraton for our one year wedding anniversary!
We actually live in Chicago and for our one year we decided to do a “stay-cation”. A little getaway, that wasn’t that far away. There are many different hotel options in Chicago, but we stayed at a Sheraton property for our honeymoon, so we thought the Sheraton in Chicago was fitting for this occasion. Upon arrival, we were instantly thrilled about our choice. The entrance of the Sheraton is very stunning and grand! It may have been because there was a physician conference in town, but the energy was very lively. People were all over, the staff was happy and eager to help. The first person we came in contact with was Zack Brewer at the reception desk. He took our information, made pleasant conversation and let us know the exciting news that we were upgraded to an Executive suite for our anniversary. YAY! He was very helpful with directions around the facility and definitely lived up to, “service with a smile”.
We got our key and headed to our room. As we walked down the long hall we were happy to find a corner unit with great views. YAY!
We hung out in our suite, taking full advantage of the large selection of television stations the room had to offer while we got ready for our dinner reservations. When we were ready to leave, the doormen were very professional in helping us get a cab, opening the door and shutting it behind us. When we arrived back in our room, we had surprises waiting for us. Who doesn’t love surprises? We had a pretzel and mustard platter waiting for us with a note from The Sheraton expressing their gratitude for us coming to the Sheraton and my friend also had chocolate covered strawberries sent with a note and sparkling water. After we got settled, we had another delivery of champagne that my friend requested be sent with the strawberries. It’s probably good they waited for us to get back for the champagne. Warm champagne just isn’t the same. Eventually we retired to the extremely comfy bed for a little TV and a good night’s sleep.
It was an enjoyable and memorable stay. We’ve also had a chance to connect with General Manager, Rick Ueno. He is very friendly and is doing a great job with this property. I know in Chicago there are many hotels to choose from, but I would definitely suggest The Sheraton to a friend.
