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“Great location. Thata all.” 3 of 5 bubbles
Review of Red Roof Inn Chicago Downtown Magnificent Mile

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Red Roof Inn Chicago Downtown Magnificent Mile
Ranked #154 of 187 Hotels in Chicago
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location. Thata all.”
3 of 5 bubbles Reviewed 22 June 2012

The location is what you pay for. in general its clean. Our room was right above a steak place, so it smelled like meat and bbq all afternoon until late at night.

Stayed June 2012, travelled as a couple
Helpful?
Thank pola_roid29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review, 24 June 2012
Thank you for choosing us while visiting the area. Being only a few steps to all the great things Chicago has to offer is definitely a plus. We thank you for the comments and hope to see you again very soon.
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1,138 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (165)
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English first
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 21 June 2012

This hotel is clean in a really good location. You do get what you pay for with absolutely no extras at this hotel. Walking distance to everywhere on magnificent mile, beach and navy pier

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank 62wats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review, 23 June 2012
Thank you for the comments on your recent stay with us. Our location is definitely superb, as we are so close to all the exciting things to do in Chicago. We hope that you will be back in the area real soon and choose us, so we can make the stay perfect!
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Buckingham, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 June 2012

The location was great, and compared to other hotels in the area,mthe price was not too bad. I found the staff very friendly and helpful.

  • Stayed June 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review, 24 June 2012
Thank you so much for the nice comments, I will be sure to share them with the staff. We really could not ask for a more prime location, being in the heart of downtown with just endless things to do and see. Our goal is to make sure you get that great experience of Chicago, followed by top notch service when you return to the hotel.
Again, we thank you for the comments and we look forward to your next visit.
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A TripAdvisor Member
5 of 5 bubbles Reviewed 14 June 2012

we will definately stay there again as the price was great and the locatiom was perfect. Many restaurants and shopping close by.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with cheaprooms.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review, 23 June 2012
We are so glad you enjoyed your stay. You can’t ask for a better location while in Chicago to take in all the sights, shopping and of course, the great food. We appreciate your nice comments and truly look forward to your next visit to Chicago and stay with us!
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Michigan
Level Contributor
297 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
1 of 5 bubbles Reviewed 9 June 2012

Let's start with the positives. The desk clerks are very pleasant and accommodating (if it weren't for them, my service rating would be "terrible" rather than "poor"). The location is terrific. The beds are reasonably comfortable. The price is OK (or would be if the rooms were even minimally acceptable).

Unfortunately, that's where the positives end, as least concerning our June 2012 stay over several nights. When we made our reservation, we were told that this hotel had been renovated recently; if so, none of the renovations were apparent anywhere we looked. The stairway was badly in need of paint (if you stick to elevators, you won't notice this, but it's documented in the accompanying photo); paint is badly peeled from the doors to some rooms (see photo); bathrooms have caulk and tile work that appears to have been done by a drunken amateur (see photo). Cleanliness is apparently not considered very essential either: The hallway on our floor is obviously not vacuumed regularly, as we spotted an array of debris, hairpins, M&Ms, and coins -- all but the latter were in evidence during our entire stay.

Since queens and kings were unavailable, we opted for a room with two double beds. We changed rooms at one point, so I'll describe the two of them separately.

The first night's room was, in two words, pretty awful. The two beds and the dresser took up nearly all of the available floor space; there were no chairs and no desk; and the tiny shelf between the two beds was mostly taken up by a telephone and clock radio, so there was virtually no place to put anything (the TV consumed almost all of the real estate on top of the dresser). The room lacked a luggage stand, and there were only three hangers provided. The TV worked sporadically, turning on just once in every 5-10 attempts, whether using the remote or the button on the set. Around the bathtub was a rim of disgustingly grungy caulk; some tiles on the bathroom wall were stained, and some on the floor were badly cracked. The carpet was not clean, especially in areas near the walls. After one night in this terrible location, we requested a change of rooms, which the staff willingly provided.

While the new room was far more capacious, the improvements ended there (well, we did get a luggage stand and six hangers this time -- whoopie!). Again, the carpet showed dirt in areas near the walls, and bathroom was highly uninviting, with loose tiles, and drains that barely worked (a large hair clog was visible in the tub -- see the accompanying photo). There was minimal room service: Although clean towels were brought in after our first night, the used ones were not removed; the beds were not made; and the bathroom was not cleaned. When we mentioned this at checkout, we were awarded a $30 credit. We were glad to receive that, but it did not mitigate our overall dissatisfaction with this hotel, which we do not intend to revisit.

Room Tip: Rooms with two double beds vary greatly in size; some are much too cramped.
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  • Stayed June 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank MichiganBanjoMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRIChicago, Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review, 12 June 2012
I apologize for your experience at our Inn. Our goal is to not only meet our guests expectations but to exceed them and it appears we failed to do either in this case. We have recently renovated our rooms, and we do still have some work to do. I have spoken with my team about expediting the final touches and also about our commitment to our guests comfort and enjoyment of our property during their stay. I hope you will give us another chance to exceed your expectations the next time you are in Chicago. I would be happy to discuss your feedback further if you would like to contact me.

Richard Auer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Red Roof Inn Chicago Downtown Magnificent Mile

Property: Red Roof Inn Chicago Downtown Magnificent Mile
Address: 162 E Ontario St, Chicago, IL 60611-2809
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #154 of 187 Hotels in Chicago
Price range (per night): ₹ 6,089 - ₹ 22,653
Hotel Class:2 star — Red Roof Inn Chicago Downtown Magnificent Mile 2*
Number of rooms: 191
Reservation Options:
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Also Known As:
Red Roof Hotel Chicago
Red Roof Inn Chicago
Red Roof Inns Chicago
Chicago Red Roof Inn

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