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“Not Up To Inter Continental Standards. Old and Small Rooms.”

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InterContinental Chicago
Ranked #75 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Not Up To Inter Continental Standards. Old and Small Rooms.”
3 of 5 bubbles Reviewed 24 April 2012 via mobile

Just spent there days there for a meeting. Great location and the front staff is very nice. But the physical structure is a big disappointment. Our room was tiny and felt long over due for a renovation. The bathrooms were old and small and industrial feeling.

We stayed on the side where the elevators go up to the 26th floor. There is another tower which goes higher and that side may be better. I would not stay here again unless I know they have renovated.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alanwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_CHI, Manager at InterContinental Chicago, responded to this review, 1 May 2012
We appreciate your feedback and hope for an opportunity to discuss, with you, your most recent visit. Please message us your contact information so we can set up the best time to talk.
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4,259 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (859)
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English first
Coconut Creek, Florida
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

This property is register on the list of national historic places and gives you everything you expect from the Intercontinental brand and more! The "Old Tower" of the property was built in 1929 when is served as an exclusive health club for Chicago's elite of the day and maintains its original period design with only preservation and minor updates giving it a unique charm and character you won't find anywhere! Not to mention its fabulous location right in the heart of Chicago's "miracle mile". Don't miss the stadium pool on the 12th floor and the four beautiful lobbies connecting the 1st through 8th floors..

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_CHI, Manager at InterContinental Chicago, responded to this review, 24 April 2012
Thank you for the fantastic review, please be sure to take our audio tour next time you visit us. Our self-guided, 15 minute tour is available on an iPod, through the Conciege and will give you special insight into the unique history of our building.

We look forward to seeing you soon!
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Fort gratiot
1 review
5 of 5 bubbles Reviewed 23 April 2012

Got a great deal on the hotel with Hotwire. Staying for business. Needed some documents printed out, and Daisy Ortega at the front desk went above and beyond for me. She advised me to email her the documents, and proceeded to print them out and even offered to deliver them straight to my room, all for no charge. I was very impressed by the level of customer service I received and appreciate Daisy willingly exceeding my needs. This is why I will return to this hotel in the future. The room was ok, but the service was exceptional.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Casey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_CHI, Manager at InterContinental Chicago, responded to this review, 23 April 2012
We appreicate your 5 Star Review and will share your feedback with Daisy and her colleagues. We look forward providing exceptional, personalized service to you in the future and hope to see you again soon!

-Robert
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chicago
Level Contributor
208 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
4 of 5 bubbles Reviewed 20 April 2012

I booked this through hotwire for a one-night stay. I booked it for a 4.5 * hotel. The hotel was very nice, but I am not sure worth 4.5 stars. The rate through hotwire was only about $ 60.00 cheaper than their website's rate. Not sure that is such a great deal. The location of hotel of course is very nice. Check-in was very slow. Long cue at 4:30 PM with only a couple of people at the reception. Does not seem right for a hotel at that level. At first, they said no king-size room, but then something was available. 1660, I believe. Right next to the elevator which I was concerned about when I got off the elevator. But, elevator noise or people noise was not a problem in that room. The room was fairly small, but nicely furnished. Terrible views. Bathroom very small. Some details were questionable at that hotel category. Plastic cups in the bathroom? Huge holes in their bathroom robes. Really?! Check-out was equally slow. Few workers at the desk and a long cue. Pool is amazing and a landmarek, I believe.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danielswiss64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
137 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 17 April 2012

Three night business/conference stay in a lower floor of the new tower. Nice room with king bed and sitting area. Clean, well-maintained, great water pressure and prompt early-day room cleanup.

Enjoyed the location, 5 minutes from Nay Pier, hotel entrance on Michigan Avenue, very cool historic tower artifacts and decor, good hotel meal service and excellent service staff at the front desk and wait staff. Will come back again with the family and see how they do then.

Room Tip: low floor new tower
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnGMontreal_canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_CHI, Manager at InterContinental Chicago, responded to this review, 19 April 2012
Many thanks for your feedback! We can't wait for you to come back with your family.

Please reach out in advance so we can connect you with some of the more unique experiences Chicago has to offer. Our top priority is to keep you "in the know" and to create memories for you and your family!

Warmest Regards,

Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Chicago

Property: InterContinental Chicago
Address: 505 North Michigan Ave, Chicago, IL 60611-3827
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Green Hotel in Chicago
#46 Luxury Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
#65 Family Hotel in Chicago
Price range (per night): ₹ 12,157 - ₹ 31,455
Hotel Class:4.5 star — InterContinental Chicago 4.5*
Number of rooms: 844
Official Description (provided by the hotel):
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 
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Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental

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