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“Excellent stay”

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Holiday Inn Chicago Mart Plaza River North
Ranked #82 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 23 April 2012

The view from my upgraded corner king was fantastic. The staff were very helpful and the hotel has been updated and very clean and across the street from the Merchandise Mart.

Room Tip: Try the grilled meat loaf at the Kinze Chop House outstanding value at only $12.95.
  • Stayed: April 2012, travelled on business
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Thank john37682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 24 April 2012

Dear Recent Guest,

Thank you so very much for the kind review. We appreciate your patronage and will share your comments with our staff. We look forward to your next visit!

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Reviews (2,178)
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Reviewed 23 April 2012

Courteous helpful staff. Robert Brooks, the concierge, was invaluable in answering all kinds of questions. He is a rock star!

Room Tip: Ask for river view on a high floor- the El is quite loud.
  • Stayed: April 2012, travelled on business
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Thank TravelSoonAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 24 April 2012

Dear Recent Guest,

Thank you for your great review. We think he is a “rock star” as well and will share this with him. We appreciate your patronage and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2012

Stayed here for 5 nights recently for a conference; don't usually stay at Holiday Inns, though I'm not opposed to budget chains by any means, usually prefer Hampton Inns, but I digress.

I had spent a lot of time on the website trying to determine what the hotel itself looked like, having spent a lot of time in Chicago. When I realized the website didn't really show an actual exterior photo of the hotel, I knew something was amiss. The hotel is UGLY--in fact, some friends took a guided Chicago river tour and the guide said that the building was voted the "most depressing" in the city. We pulled up to the front door, and they didn't have a valet; we were directed to the parking lot below and had to park in an open air lot. After hauling our suitcases up a flight of stairs, we entered the "hotel" only to realize the hotel is actually the top few stories of a larger building that contained businesses, a commuter college, etc. This was a painfully annoying part of the hotel--taking multiple elevators every day just to get out of the hotel.

Check in was painless, the staff was actually very good. They were able to switch my room to a king size and had a river view, which was nice. Every day, the staff members were very friendly when you walked by.

Rooms: I had a single occupancy with a king sized bed. There was a couch, desk, small LCD tv, and decent sized restroom. The ac/heater was a window unit, and was very loud. I didn't even turn it on at night because it kept me up. Speaking with other people in the hotel, I know this was a common issue. One thing that should definitely be brought up--the towels in the bathroom were AWFUL. Pretty much hand towels 2mm thick and starched to the max.

Also, we didn't eat any meals in the actual restaurant in the hotel, but we were there for a conference where they served breakfast and lunch daily. The breakfast was decent, and the lunches were pretty gross--good thing there is a Chipotle, mall food court, Steve's Deli, etc nearby.

Location: There are places closer to Michigan Ave that would be better. This hotel is kind of a hike from the "Mile," though it is walkable. I would only consider this hotel again if I was really looking to save some money.

Room Tip: Try to get a view of the river.
  • Stayed: April 2012, travelled on business
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Thank DoctorsK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 24 April 2012

Dear Recent Guest,

We appreciate your review. While we agree, there are better looking buildings in Chicago, most of our guests can see the extensive renovations that we have completed in the last couple of years and are pleased. Once you are inside our hotel lobby and our guest rooms, we agree again. Our views of the Chicago Skyline are unmatched. We will share your positive comments regarding our staff and service and do hope that you will visit us again soon.

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Reviewed 15 April 2012

Well we went to Chicago by train from Milwaukee just to see how easy it was. It was incredibly easy and fun. We stayed at this holiday inn because it was in walking distance from the station. You must ask for a corner room, The view was great! Tons of windows. We ate a couple blocks away at Lou Malnati's deep dish, it was awesome! At 805 S. State, Okay it was a bit of a walk but after that pizza you need it. The corner stores are fine for getting togo wine and what not and the concierge of course was very helpful. Taxi is best mode of transport but, plenty of buses flying around everything is close if your into lots of walking and you can rent bikes, no snow, but too cold. All in all a great place to stay, comfortable, quiet and great view! Lots, of course to do all over!

Room Tip: Must ask for corner suite well worth it!
  • Stayed: February 2012, travelled as a couple
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1  Thank Rustedmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 April 2012

Dear Friends from Milwaukee,

Thank you so much for your kind review. We are so pleased that you had a great time and look forward to welcoming you on your next visit.

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Reviewed 13 April 2012

As a platinum priority club member (which offers some advantages because we use holiday inn so much) I am used to some upgrades and a few special services, which this hotel staff did not seem to honor. Our room with a view was nice, but nothing like the ones in the pictures. We requested a fridge in. Our room, which we were told would be there upon check in...it was not. My husband and I each called the front desk and were told it was.on its way. I finally went to the desk stating my sons milk had been out for over two hours. The woman there seemed surprised we had been promised this service and said she would do it "this time" only. The concierge was very friendly and helpful, as were the cleaning crew. I don't have a lot to say about the rest of the staff. Not too helpful or knowledgable. Good location. The constant sound of the L running every 10 minutes all night long was a bit to get used too. I would stay here again, just be very diligent about making sure my needs are met.

  • Stayed: April 2012
    • Value
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Thank shelly h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 April 2012

Dear Platinum Member,

Thank you for your recent review and for your valuable patronage of IHG hotels. We will use your comments to review our services with our staff and insure that everyone follows through on promises.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range: ₹ 9,875 - ₹ 28,195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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