I have stayed at this property before and had a great experience as I had at other Embassy Suites. Unfortunatly the Front Desk customer service really leave alot to be desired on this trip.
From the time I checked in they were unaccomodating from the first clerk to the management. I was to be charged for my fifth night even though I was cancelling the night upon check in.
What really put the icing on the cake was when I need to stay in the room until 4pm (on the extra night they were charging me for ) and I was told that they had already booked my room because they knew I was leavng. I had to pay for the night but I could not stay in the room!
Front desk manager Rhondalyn Buchanon was curt, dismissive and an embarrasment to the Hilton Chain.
In todays economy where Hotels are stepping up their customer service this was a shock.
I didn't expect Ritz Carlton service but I did expect better than Hotel 6.
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- Also Known As:
- Downtown Chicago Hotel
- Embassy Suites Chicago
- Chicago Embassy Suites