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“No complaints”
Review of Hilton Chicago

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Hilton Chicago
Ranked #100 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Level 4 Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“No complaints”
Reviewed 1 September 2012 via mobile

This hotel is massive, our room was huge and the view from our room was fantastic, over looking lake michigan. The room was spotlessley clean and so was the whole hotel. Staff were very helpfull and friendley at all times, would definatley use this hotel again. Ideally situated if your going there for vacation as we did. No complaints at all

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Thank indet
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
Reviewed 31 August 2012

Although the Hilton is a very clean and nicely located hotel it is a big rip off . For wifi you had to pay 12.95 to get wifi for just 12 hours . The beds are just double beds so there was litterly no room yet there was two bathrooms in our room . If you want to stay some where were everything costs money this is defiantly your type of place .

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haleysorensrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMcArdle, Manager at Hilton Chicago, responded to this review, 17 September 2012
Dear Valued Guest,

Thank you for taking the time to share your feedback as it relates to your recent stay. Please be assured, the Hilton Chicago appreciates your feedback as it is feedback such as yours that enables us to focus on opportunities for training and improvements. Please accept our sincerest apology for any disappointments you experienced. Our goal is to always provide the finest in guest services.
Please be assured, we work hard to maintain one of the most competitive pricings for the downtown area. Staying connected is important, after reviewing your comments about our internet I am pleased to inform you that in addition to the hourly plans we offer 24-hour plans starting at $14.99 and 5-day package plans at $39.99. Also by enrolling in our Hilton Hhonors program all of our Gold and Diamond VIP members receive complimentary internet access during each of their stays. Enrollment is free and can be done online or by calling our customer service line.
Lastly, I am excited to inform you that as of January 1st 2012 we started offering complimentary wireless internet access in the lobby and restaurants of our hotel. We look forward to providing you with exceptional high-speed internet services during your next stay.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,

Damien G. McArdle
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, MI
Level 6 Contributor
97 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 August 2012

My female friends and I headed out from Detroit to celebrate my birthday in Chicago. This was a great location because of the Chicago Tastefest. This hotel was very clean,cosmopolitan and appropriate for three sinlge girls needs. We had two double beds and two bathrooms. Yeah it sounds weird,but it was wonderful for us lovely ladies who need our mirror time! We stayed on the 13th floor which was renovated with modern amenties such as a large flat screen tv, comfortable duvets and a hidden fridge which I located half way through the night! I only want to stay here, though pricey around 260.00 US per night,but hey the location and venue its priceless. Please get some Harolds chicken which is next to the liquor store! Hey, perfect for an adult hotel party. The front desk staff made sure to wish me a happy birthday and provided complimentary truffles for the occasion. Again the valet parking was close to $50.00US for the night it was worth it!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddstarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley Lake, Ga
Level 5 Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 August 2012

Comfy bed and clean room but the room was warmer than we liked. Great location and we felt very safe for an inner city hotel. This hotel has a lot of history behind it and is beautiful. Definately request a renovated room, the view on the higher floors is not worth paying for. Staff was very helpful and friendly even though they were super busy with events going on.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markay163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 August 2012

The hotel invokes grandeur of years past with its thick carpets, tuxedos staff, fancy lobby, and a cozy ballroom. Most appealing part for us was its location, within walking distance of Art Institute, museums, planetarium, Lake Michigan and range of restaurants and eateries. Also easily accessible were the public transport options. The accommodations are clean and comfortable and our room had two bathrooms! The staff was courteous and helpful though not the friendliest. It also has good gym with great views of the town and a nice swimming pool. The concierge desk could use more enthusiastic people, the people at the desk were professional and knowledgeable but not particularity good at making recommendations or volunteering interesting information unless you explicitly asked for it.

Room Tip: Ask for executive suites (generally available on weekends) that includes complimentary breakfast and...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Chicago

Property: Hilton Chicago
Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Chicago
#61 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Price range (per night): ₹ 7,318 - ₹ 27,410
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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